Lynn Beck

Spearheaded sales growth as VoIP, IR product, and technology integration subject matter expert. Built excellent OEM partner relationships, fostering customer acceptance. Actively expanded partner and customer product and technical expertise through on-site presentations, customer consulting, support phone conferences and product trials. Partnered with strategic OEM client to achieve rapid product penetration with high-profile customers otherwise unreachable. Triggered sales process improvements,

Instrumental to successful transition through multiple acquisitions, orchestrating global sales process for voice management and IP telephony systems. Directed all pre- and post-sales functions as well as leading key implementations. Built reputation as customer relations expert at both senior-management and front-line technical levels and served as the main point of escalation for technical support. Assisted with partner/channel sales as needed. Elevated client satisfaction by developing quick guid

Championed client success and repeat purchases as key sales leader and corporate voice technology expert. Developed and implemented training for internal personnel to expand technical support services. Served as project delivery coordinator for key installations and provided regular post-sale support. Facilitated global product expansion, traveling to Germany to assist in knowledge transfer to a reseller. Directed the successful installation of eHealth for Voice product for a new customer in Tokyo.

Drove corporate success as company’s only Technical Support Engineer, ensuring quick and accurate resolution of all support calls. Simultaneously provided pre-sales engineering assistance by demonstrating software, developing proofs of concept and proving value to potential customers. Directed key client installations and developed/provided on-site customer training. Developed and implemented Beta guidelines and procedures for Beta customers. Represented the company at tradeshows. Consistently increa