Madison Zurbrügg

Part of the volunteers of the Ceremony team of the Vaudoise Arena • Supervise 4 victory ceremonies (medals + mascots) for the 3x3 and 6x6 mix-NOC ice-hockey tournaments. • Collaboration with Sport Presentation, IF, OBS, Protocol, Media and a team of around 20 volunteers per ceremony.

• Tracking and assessing all bid books for 2019 ICF Bidding Process for 2021 World Cups and 2023 World Championships awarded at the ICF Board Meeting in Beijing. • Manage the day-to-day communication with HOC for World Cups and World Championships events: branding, accommodation, competition schedule and timetable, protocols, opening and closing ceremonies, etc. • Tracking Host Agreement and Hosting Fees for ICF events of the next 4 years.

• Assist the Event Manager on a 3 days event in Paris. Day 1. Executive Committee meeting (22 people) Day 2. Annual Congress (350 people) Day 3. FIE105 Anniversary Gala at Grand Palais (700 people) • Key-person in charge of hotel accommodation coordination, sending hotel confirmation to delegates and rooming lists to the 2 hotels. • In charge of registration system follow up, communication with delegates and accreditation logistics - Wizz Event platform • Branding Coordination

Prepared and executed the set-up of home games which included press accreditation, referee management, press conferences, pre-match meetings, ticketing package. Organized special events, mainly targeting youth and women within the club as well as charity and sponsor events.

• Coordinated the organisation and set up of various facilities within the players' area • Managed the world’s top tennis players needs in the warm up area & locker rooms starting from the Qualifying, the Junior Event, the Wheelchair Event until the Main draw. • Supported the helpdesk • Cooperated with the different teams during the tournament

• Analysis of 15'000 monthly consumer complaints in order to create a qualitative strategy in the different departments (marketing, digital, commercial, etc.) • Daily support to the 78 markets in order to share Best Practices between markets. • Improved Data Quality within the internal system with the creation of new complaints classification (Reduction of 20% via suppression and rename) • Other projects: Internal Audit, FAQ, publication of standards and processes, Crisis Management

Decathlon is a global sporting goods chain store of French origin, with stores located throughout the world. - Full management of the HomePage Decathlon.be in FR and NL. - E-marketer in the Universe Precision Sport. - Support for the creation of newsletters.

- Displacement during student exhibition / forum in different cities in France - Creation of file prospects achieved through the customer records - Participation during the Open Door Days of EDHEC Business School - Support for candidates in the contest PASS sessions in Lille and Paris - Send newsletters

Uptoo is a specialist recruitment firm in the commercial and based in Paris • A secretariat mission • Participation to monitoring job boards of the competitors • Collaboration in the animation of the cabinet tumblr (choice of GIF) http://quandtescommercial.tumblr.com • Perform administrative accounting tasks such as billing or classification