
Malcolm Starr
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Malcolm Starr
- Bis heute 3 Jahre und 5 Monate, seit Feb. 2022
Director of IT
Dish Digital Solutions
• Directed Business Support Services division, leading a major transformation programme encompassing CRM, ERP, HR, helpdesk, billing, accounting, marketing automation, and product information systems. • Developed cost reduction plan achieving over 25% savings (€3m) in Year 1 and on track for 40+% (€5m) savings in Year 2. • Restructured team and service delivery, increasing NPS from -9 to +53 within 18 months.
- 4 Jahre und 9 Monate, Apr. 2015 - Dez. 2019
Management Consultant - Digital Transformation
Sprint Reply
• Strategic and Tactical implementation advice for businesses engaged (or needing to engage) in cross channel digital transformation and eCommerce. • Consulting across the entire value chain for classic and new media, cable providers, internet service providers and the entertainment industry. • Business case, negotiation and advanced business modelling services. • Programme Management / Product Owner Services implementing user driven change through technology
- 1 Jahr und 1 Monat, März 2014 - März 2015
European Client Services Director
ReachLocal
• Strategic and tactical leadership of ROI performance targets for both Clients and ReachLocal. • Responsibilities for all post-sales client (advertising) activities for the UK, Netherlands, Germany, Belgium and Austrian markets (€50m+ annually). • Lead a team of 55+ full time employees across multiple European locations (UK, Germany, and Netherlands).
- 4 Jahre und 5 Monate, Okt. 2009 - Feb. 2014
Director Strategic Accounts - Apple for Vodafone
Vodafone Group Services GmbH
• Direct the global Apple relationship for Vodafone. • Negotiated and secured €10Bn global access to the iPhone and iPad. • Manage Vodafone Terminals teams and Marketing approach for Apple products world-wide
- 2 Jahre und 1 Monat, Okt. 2007 - Okt. 2009
Global Programme Manager
Vodafone Group Services GmbH
• Global PMO, programme and product management for Vodafone’s eCommerce Platform • Defined global ecommerce strategy for Vodafone Online Channel across 20 diverse operating companies and group functions. Project value exceeded €250M. • Stimulated ecommerce sales uptake from less than 0.5% to 14%+ in major EU markets within 18 months (commercial revenue exceeding €3.2Bn). • Establishment of governance driving online capabilities and marketing performance across markets.
- 2 Jahre, Okt. 2005 - Sep. 2007
Group Product Manager Online
Yellow Pages Group
• Defined and delivered the online channel strategic plan (3-5 years). • Lead a team of 7 product managers and diverse IT development teams successfully delivering 3 year roadmap in 12 months. • Negotiated and managed partnering with international vendors for search, mapping, data/content and analytics.
- 2 Jahre und 3 Monate, Juli 2003 - Sep. 2005
Group Product Manager – Broadband
TelstraClear Ltd
• Business owner for two of the top 3 NZ ISPs (Paradise.net for consumers and clear.net for businesses). • Grew revenue by 59% to >$60M/year, doubling TelstraClear’s broadband base within 9 months and growing to 20% penetration within 15 months.
- 1 Jahr und 5 Monate, Juli 2001 - Nov. 2002
Senior Product Development Manager
Telewest Broadband
• Team management (4 staff) of product and development team • Developing and formulation of Business Plans/cases for all development within Communications • Responsible for all Voice services including, Voicemail, NGNP developments, indirect access, regulatory enhancements to Voice services, feature rollout and development • Responsibility for 2-3 year strategic product roadmap for all communications product developments (Broadband / dial-up Internet, Telephony and DTV services)
Ausbildung von Malcolm Starr
- 2 Jahre und 11 Monate, Jan. 1992 - Nov. 1994
Marketing and Management
Victoria University of Wellington
Marketing and Management Practices
- 2 Jahre und 11 Monate, Jan. 1992 - Nov. 1994
Organic Chemistry
Victoria University of Wellington
Organic Chemistry. Thesis was on the behaviour of some radical addition to strained organic molecules. Paper presented and accepted to Journal of Chemistry.
- 2 Jahre und 11 Monate, Jan. 1989 - Nov. 1991
Chemistry
Victoria University of Wellington
General Chemistry, Biology, Physics and Mathematics
Sprachen
Englisch
Muttersprache
Deutsch
Gut
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