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Malcolm Starr

Angestellt, Director of IT, Dish Digital Solutions
Meerbusch, Deutschland

Fähigkeiten und Kenntnisse

Expertise in “e” and “m” Commerce
Online
fixed/mobile
digital and print media
Expertise in Product
service and channel management / commercialisation
Commercial negotiation
Media planning
execution and performance management
Governance
project and performance management
Team management and development
Board level presentation and communication skills
Management
Business strategy
Program Management
Business Process Management
Strategic Consulting
Digital transformation

Werdegang

Berufserfahrung von Malcolm Starr

  • Bis heute 3 Jahre und 5 Monate, seit Feb. 2022

    Director of IT

    Dish Digital Solutions

    • Directed Business Support Services division, leading a major transformation programme encompassing CRM, ERP, HR, helpdesk, billing, accounting, marketing automation, and product information systems. • Developed cost reduction plan achieving over 25% savings (€3m) in Year 1 and on track for 40+% (€5m) savings in Year 2. • Restructured team and service delivery, increasing NPS from -9 to +53 within 18 months.

  • 1 Jahr und 2 Monate, Jan. 2021 - Feb. 2022

    Chief Executive Officer (CEO)

    Hospitality Digital
  • 4 Jahre und 9 Monate, Apr. 2015 - Dez. 2019

    Management Consultant - Digital Transformation

    Sprint Reply

    • Strategic and Tactical implementation advice for businesses engaged (or needing to engage) in cross channel digital transformation and eCommerce. • Consulting across the entire value chain for classic and new media, cable providers, internet service providers and the entertainment industry. • Business case, negotiation and advanced business modelling services. • Programme Management / Product Owner Services implementing user driven change through technology

  • 1 Jahr und 1 Monat, März 2014 - März 2015

    European Client Services Director

    ReachLocal

    • Strategic and tactical leadership of ROI performance targets for both Clients and ReachLocal. • Responsibilities for all post-sales client (advertising) activities for the UK, Netherlands, Germany, Belgium and Austrian markets (€50m+ annually). • Lead a team of 55+ full time employees across multiple European locations (UK, Germany, and Netherlands).

  • 4 Jahre und 5 Monate, Okt. 2009 - Feb. 2014

    Director Strategic Accounts - Apple for Vodafone

    Vodafone Group Services GmbH

    • Direct the global Apple relationship for Vodafone. • Negotiated and secured €10Bn global access to the iPhone and iPad. • Manage Vodafone Terminals teams and Marketing approach for Apple products world-wide

  • 2 Jahre und 1 Monat, Okt. 2007 - Okt. 2009

    Global Programme Manager

    Vodafone Group Services GmbH

    • Global PMO, programme and product management for Vodafone’s eCommerce Platform • Defined global ecommerce strategy for Vodafone Online Channel across 20 diverse operating companies and group functions. Project value exceeded €250M. • Stimulated ecommerce sales uptake from less than 0.5% to 14%+ in major EU markets within 18 months (commercial revenue exceeding €3.2Bn). • Establishment of governance driving online capabilities and marketing performance across markets.

  • 2 Jahre, Okt. 2005 - Sep. 2007

    Group Product Manager Online

    Yellow Pages Group

    • Defined and delivered the online channel strategic plan (3-5 years). • Lead a team of 7 product managers and diverse IT development teams successfully delivering 3 year roadmap in 12 months. • Negotiated and managed partnering with international vendors for search, mapping, data/content and analytics.

  • 2 Jahre und 3 Monate, Juli 2003 - Sep. 2005

    Group Product Manager – Broadband

    TelstraClear Ltd

    • Business owner for two of the top 3 NZ ISPs (Paradise.net for consumers and clear.net for businesses). • Grew revenue by 59% to >$60M/year, doubling TelstraClear’s broadband base within 9 months and growing to 20% penetration within 15 months.

  • 1 Jahr und 5 Monate, Juli 2001 - Nov. 2002

    Senior Product Development Manager

    Telewest Broadband

    • Team management (4 staff) of product and development team • Developing and formulation of Business Plans/cases for all development within Communications • Responsible for all Voice services including, Voicemail, NGNP developments, indirect access, regulatory enhancements to Voice services, feature rollout and development • Responsibility for 2-3 year strategic product roadmap for all communications product developments (Broadband / dial-up Internet, Telephony and DTV services)

Ausbildung von Malcolm Starr

  • 2 Jahre und 11 Monate, Jan. 1992 - Nov. 1994

    Marketing and Management

    Victoria University of Wellington

    Marketing and Management Practices

  • 2 Jahre und 11 Monate, Jan. 1992 - Nov. 1994

    Organic Chemistry

    Victoria University of Wellington

    Organic Chemistry. Thesis was on the behaviour of some radical addition to strained organic molecules. Paper presented and accepted to Journal of Chemistry.

  • 2 Jahre und 11 Monate, Jan. 1989 - Nov. 1991

    Chemistry

    Victoria University of Wellington

    General Chemistry, Biology, Physics and Mathematics

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Gut

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