Mandy Schäfer

Responsible for overseeing various areas such as Accounting & Finance, HR/Personnel and Administrative activities, Inside Sales, Budget Preparation and IT. Support of Inside Sales in any aspect, identify sales leads, pitch goods and customer relations Increasing effectiveness by communicating values, planning and implementing office systems and new procedures Achieve financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Managing a broad variety of administrative tasks for the President & CEO including: monitoring KPI and deliverables, managing Accounts Receivable, Accounts Payable and Cash flow, overseeing an extremely active calendar of appointments, expense management; composing and preparing correspondence, arrange complex and detailed travel plans, itineraries, and agendas Planning and support of various projects and events with deadline pressures

Managed all aspects of the Mercedes-Benz European Delivery Program, including program marketing, sales, program presentations, communications, strategic direction, system support Negotiated yearly contracts with European hotels for the program, saved 20% in room cost Worked on several projects to increase revenue & dealer and customer participation Responsible for the monthly billing/finance process Coordinated Travel Arrangements for 1600 Mercedes-Benz Customers

Greencard Process USA

Manager on Duty and responsible for all hotel operations during overnight shift hours including dealing with complaints, reservations, problem solving, disturbances, special requests Assisted in implementing and enforcing financial controls, control of operating expenses Summarized results of operations, created reports, Prepared/Run End of day procedure in PMS Understand principles of auditing, balancing, and closing out accounts, verified all account position

Monitored lobby traffic and observed and assisted in evaluating team member performance Increased customer satisfaction 25% with creating surveys and check in standard procedures Assigned rooms for VIP arrivals, prepared group arrivals and checked arrivals on daily bases Created reservations, group reservations and resolved guest complaints Informed and trained new team members Assisted with check-in and check-out

Coordinated Excursions daily for up to 1500 people Explored possible new tour options in the various ports of call and report findings back to cooperate Saved AIDA 17,000 EUR in travel logistics with focus on on-board sales Responsible for On-Board-Presentations in front of an audience up to 600 people Handled shore excursion complaints and managed tour assistant(s) Responsible for liaising with local tour operators to ensure shore excursions will run smoothly

Completing monthly journal entries, account reconciliation and preparation of financial statements Coordinate month end with assigned departments, and month inventory along with F&B department Participate in the coordination and implementation of the budgetary process Daily review of revenue report and adjustments, maintain job cost system and reporting Responsible for Group billing and travel agency commissions

Assisted with reservation, confirmations, room need requests Explained resort products, service and other information Process, enter and confirm room reservations using selling techniques and strategies Provided guests with appropriate room assignments, while up-selling when appropriate