Manon Ferrandi

Table service, order taking (German, Italian and English), customer welcoming, responsible for the cash register, bartending, bookings plan handling.

Leading projects from A to Z : initial contact with the client, creating specifications (hotel, activity, evening, transport), establishing contact with providers, creating budget, customer meetings, ensuring the good proceedings of the event, team interns coordination, Prospecting, Operating as the lead point of contact for any and all matters specific to the clients, Developing a trusted advisor relationship with clients and external providers, negotiating.

Tasks : Management of booking, billing and daily operations, responsible for maintaining a pleasant and healthy working environment, conflict resolution.

Tasks : Training and leading a team of 6 people, managing individual and group bookings, conflict management, responsible for the cash register, table service, room service, bar.

Training and leading a team of 10 people, customer satisfaction analysis, passenger embarkation and disembarkation management, registration and verification of documents, litigation management.

Tasks : Table service, order taking, customer welcoming, responsible for the cash register, bartending, room handling, community management regarding events relative to international students.

In the International Relations Office of the University of Cagliari : Retail Marketing : Developing Product in educational sector (Implementation of Italian courses for foreign students) : Creating market studies, developing promotional materials, community management strategy. Coordination : Managing relationships between outgoing and incoming international students and administration of the various institutions.

Visual Merchandising : Preparation and installation of the store before opening, maintaining the brand standard, briefing of the store’s sales team. Retail : Once opened store preparation, knowledge of new trends, sales.

Tasks : Working in the Carrousel des mondes marins (Voted the most original attraction of the world in 2013). Welcoming French and foreign customers, seating management, compliance with safety rules.

Creation of touristic projects, Creation of ethical charter for Fouquet’s - Paris, Sustainable development, touristic communication, marketing, eco-touristic analysis and action plan for touristic structures, Italian, English, E-business.

With the 3rd degree year to the University of Cagliari (Italy). Translations German/French, Italian/French, English/French, foreign languages and civilisation, communication, marketing, interpreter French/Italian.