Marcel van der Donk

As Freelance Talent Team Lead, customer experience specialist, I guide, support and coach my team to provide potential and existing customers with exceptional services: Identifying customer needs, respond to customer queries, and collaborate with internal departments to optimise customer services and brand awareness. You Made My Day

- Managing projects, to ensure all agreements, adjusted to the efficiency and effectivity per project - Managing, advising, stimulating and motivating a team, to ensure an optimal commitment of each team member - Analysing and optimising routing and briefing structures for a most efficient planning - Communicator between all internal/external parties, to ensure all team members are up-to-date, motivated and engaged - Monitoring of the daily planning, supervising deadlines, budgets and work capacities

Dev. business concept and strategy; > Working out the financial businessplan; > Product research and quality check of all goods; > Dev. corporate identity and graphic design; > Dev. and co-ordinating of the packaging line and the in-/exterior design; > Web-designing and maintaining via Word Press; > Product photography; > Supervising and controlling quality, budgets and deadlines; > PR-Communication and Social Media; > Daily bookkeeping and accounting; > Supply management and purchasing incl int.

> Re-organisation of the Graphic Department; > Daily supervision of co-workers on the traffic-, production-, design- and DTP department; > Co-ordination of internal/external co-operators; > Project Management and administration; > Troubleshooting; > Studio- and masterplanning; > Budget- and deadline control; > Optimising routings and briefing structures; > Negotiation with external suppliers and purchase; > Supervising print-approvals; > Flightcheck and exit control; > Analysing and solving complaints.

Projects: (1) Bose European Management Services B.V. (2) dm-drogeriemarkt (3) Unilever