Marcus Hedberg

Industrieller Doktorand in Qualitäts und Geschäftsleitung

I am responsible for: Customer development in pre- and aftersales, maintaining relations with suppliers and developing our Quality System. Major projects including an ISO-certification of the company, a new digital QM-system and developing our technical documentation. Large suppliers including: Aquatherm, Fränkische, Spirotech and Sikla.

I worked with writing of quotations, orders and invoices. The job meant frequent contact with customers, distributors and sales agents on the markets of Northern Africa and the Middle East. Here I developed my skills in working with co-workers and customers from other cultures.

I worked with writing of quotations, orders and invoices. The job meant frequent contact with customers, distributors and sales agents on the markets of Northern Africa and the Middle East. Here I developed my skills in working with co-workers and customers from other cultures.

I primarily worked with insolation of houses and coloring facades, both as a part of a team and individually. This experience contributed to my quality-focused mindset and ability to work hard.

I worked with receiving the machines and materials when they came back from the field. Then I washed them and made it ready for the next customer. Here I learned a lot about customer service and how important everyone in a company are for a qualitative customer experience.

Master in: Quality and Operations Management

Industrial Engineering and Management; Minor in Biologi and Biochemistry