Mario Tschunke

is available. ✅

Bis 2025, Senior IT Success Manager EMEA, Dussmann Group
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Self starter
Client-Management
Vendor Management
Recruitment
Teambuilding
Service Management
Release Management
Executive Management
Migration
SLA Management
KPI
Middle East
Latin America
South East Asia
SME
Management
International Management
Global network
IT Project Management
Englisch
Projektmanagement
Beratung/Consulting
Steuerung von Dienstleistern
Strategy
Internationales Management
Interkulturelles Management
Aufbau von Strukturen
IT-Consulting
Information technology
Globalisierung
Personalmanagement
ITIL v4
Restrukturierung
Planung
Program Management
Business Process Management
Continuous Improvement
Kontinuierlicher Verbesserungsprozess
Informatik
Dutch
German
Key Account Management
Business Intelligence
Change Management
Technical Consulting
Team Player
Highly motivated
Remote Teams
Leadership
Führung
Durchsetzungsvermögen
Effizienz
Leitung
Führungskompetenz
Reisebereitschaft
IT affinity
International experience
Cost consciousness
Adaptability
Support
Technology
Communication skills
Organizational Development
Customer satisfaction
IT Service Management
Data Transformation
Lifecycle Management

Werdegang

Berufserfahrung von Mario Tschunke

  • Bis heute 2 Jahre und 7 Monate, seit Jan. 2023

    Member of the Technical Advisory Board

    Framework < Science / >

    • Helping the founding member and the team to reshape the future of AI and fintech.

  • 2 Jahre und 4 Monate, März 2023 - Juni 2025

    Senior IT Success Manager EMEA

    Dussmann Group

    • Reporting to the Group CIO and the Member of the Executive Board, EMEA. • My role is to support the MDs and their team in 20 countries in Europe, Middle East, and Asia as a Strategic IT Business Partner.

  • 6 Monate, Jan. 2022 - Juni 2022

    Global Manager of Business Process Optimization

    A-Z Gartenhaus GmbH

    • Led the launch of the biggest IT project, an ERP system, in the company history. • Budget for the implementation was around 2.5 Million Euro. • Terminated during probationary period due to the Ukrainian crisis.

  • 2 Jahre und 6 Monate, Okt. 2019 - März 2022

    Senior Advisor

    KSG Analytics Pte Ltd

    - Consulting the management team of a BI & Big Data company in Singapore.

  • 1 Jahr und 8 Monate, Mai 2020 - Dez. 2021

    Head of Project Services

    HDP GmbH

    • Responsible for 3 teams (project management, subject matter experts, IT experts) with a highly qualified team of 14 team members. • Final responsibility of more than 50 projects per year with 3 man-days to over 1000. • Restructuring and improvement of existing processes. • Selection and implementation of a new collaborative PM tool and a company-wide project time tracking tool. • Optimising job descriptions, recruitment and evaluation of team members.

  • 1 Jahr, Dez. 2020 - Nov. 2021

    Member of the Board

    CrystalViewHD SDN BHD

  • 5 Monate, Dez. 2019 - Apr. 2020

    Senior Program Manager

    Capita Europe

    • Programme management governance established. This programme had a budget of 1.2 million euros in the first phase, potentially over 6 million. • Helped shape the PMO governance standard. • Supported pre-sales activities and prepared the programme together with the client. • Program has been put on hold due to the Covid-19 outbreak.

  • 3 Jahre und 1 Monat, Dez. 2016 - Dez. 2019

    Senior Project Manager, IT

    Freelance

    • Helped the CIO of a global IT Cloud Service Provider to organize a merger of four SME into one (O365, Networking...). • Helped the Executive Team of a leading supply chain technology company and their mother company, the second biggest company worldwide for forklifts, after their merger, in different IT Projects. The combined company has about 30,000 employees and more than € 6.7 billion in revenue.

  • 2 Jahre und 3 Monate, Juli 2014 - Sep. 2016

    Director of Operations

    Advancis Software & Services GmbH, Abu Dhabi

    • Identify, analyze and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions. • Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand. • Spearheads the strategic planning & meetings to develop and execute on Key objectives of the business. • Provide leadership to cross-functional projects teams including external customer and vendor team members.

  • 1 Jahr und 5 Monate, März 2013 - Juli 2014

    Independent Management Consultant

    Freelance, Kuala Lumpur, Malaysia

    • Rewriting the Business Plan for a spin-off of one of the biggest Universities in Malaysia • IT Consultancy for Fortune 500 in APAC • Consultant to a local trading company, bringing German companies together with Malaysian • Creating eShops for SME in Malaysia and South East Asia

  • 3 Jahre, Jan. 2010 - Dez. 2012

    Technical Manager of IT Engineering

    EADS, Riyadh

    • Work Package Manager for IT Engineering in a 2 Billion U$ Project. • Responsible for 12 IT Engineers in Germany and Saudi Arabia. • Part of the responsibility is the scheduling and staffing of this Workpackage • Responsible of the 24x7 Service Desk, with a team of 8 Saudi IT Engineers. • Support services for all equipment related to IT, Communication and Sensors at the border. • Management, Reporting, Key Performance Indexes, Service Level Agreements

  • 2 Jahre und 7 Monate, März 2007 - Sep. 2009

    Management Consultant

    GTZ and Freelance, Buenos Aires and Riyadh

    * Six months as a Technical Project Manager on behalf of ]init[ and the GTZ (German Technical Cooperation) for the Saudi e-Government Program Yesser in Riyadh, KSA. One of my responsibilities has been supervising the creation of the Disaster Recovery Plan (DRP). Worked directly with the Operational Manager. Additionally worked one month in Abu Dhabi, UAE to help with their DRP. * Many other projects in Buenos Aires

  • 1 Jahr und 3 Monate, Dez. 2005 - Feb. 2007

    IT Manager - Global Infrastructure

    IT Convergence, Buenos Aires

    • Responsible for strategic and tactical architecture, design, planning, implementation and operation of our global IT infrastructure in 7 different locations. • Managed a team of 7 Network Engineers, Administrators and Technical Support in Argentina and the US through objective setting and annual performance reviews. • Planed long-term technology roadmap in conjunction with the CIO and Executives.

  • 4 Jahre und 2 Monate, Nov. 2001 - Dez. 2005

    IT Project Manager

    VRS Consulting, Arendonk

    • Set up a 24/7 multilingual Helpdesk by interviewing more than 200 candidates. Built a new organisation in Buenos Aires to support European customers. • Successfully installed more than 14.000 LANDesk Clients for Honeywell in 20 different countries in EMEA. • Started and ran a European Helpdesk (Service Level Agreement, Recruitment of 10, Management, Training) in Brussels.

  • 3 Jahre und 4 Monate, Aug. 1998 - Nov. 2001

    PC & LAN Admininstrator / European IT Project Manager Infrastructure

    Honeywell, Bruxelles / Paris

    European IT Project Manager Infrastructure • Reported to the European IT Director. • Responsible for operations of all IT Infrastructure in Europe in 10 different locations. • Functional leader of 15 persons across Europe. • Successfully completed an upgrade in one plant from Token Ring to Ethernet. • Supervised a PC-Refresh in the entire region. • Upgraded several circuits across Europe to match the demands of a new version of SAP.

  • 1 Jahr und 6 Monate, Feb. 1997 - Juli 1998

    Computer Consultant

    PMCo Systems, Bruxelles

  • 1 Jahr und 6 Monate, Sep. 1995 - Feb. 1997

    PC & LAN Administrator

    Boole & Babbage, Ratingen

Ausbildung von Mario Tschunke

  • 1 Jahr, Okt. 1994 - Sep. 1995

    Computer networking

    Olivetti Bildung 2000 GmbH, Krefeld

    Novell Networkadministration

  • 2 Jahre und 5 Monate, Sep. 1991 - Jan. 1994

    Computer Science & Engineering

    IHK Dusseldorf

    Networking, Hard- and Software, Programming (Cobol and C), Business Administration

  • 1 Jahr und 11 Monate, Aug. 1988 - Juni 1990

    Business Administration

    Hoehere Handelsschule Hilden

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

  • Niederländisch

    Gut

  • Französisch

    Grundlagen

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