Mariusz R Sokolowski

PROJECT LIST 5) Change & Project Management (client Merck) ERP(SAP) full life-cycle implementation 4)IT Process Performance Management (Kyndryl / Alrajhi Bank) SSC IT Processes Improvement 3) Project & Change Management - (Versuni) ERP (SAP S4/HANA) life-cycle implementation; post go live support 2) Release & Deployment Process Management (Kyndryl / Luminor Bank ) IT Infrastructure Release & Depl. process improvement 1) Application Migration Project Management (DSV) Apps Integration and Migration

In my role, I managed Telephony & Contact Centre transformation and migration projects, ensuring seamless transitions and optimal performance. I conducted strategic analysis and coordinated change approvals and implementations to align with organisational objectives. Additionally, I led the management of the global software upgrade Release & Deployment Process, ensuring timely and effective upgrades across all relevant systems. I also led telephony & contact centre Configuration Management (CMDB) process.

TASKS: -- Administration, configuration and maintenance of Contact Center voice systems and VOIP Platforms (SIP/UC )like: (NICE:NIM Nice Interaction Management; AVAYA: ACM Avaya Communication Manager;GENESYS: Genesys Framewrok;) -- Solving 3rd line incidents -- Change management -- Taking part in major upgrades of : NICE VOIP platform & QUMAK „CTI Toolbar” VOIP soft phone ACHIEVEMENTS: Creating successfully functioning Orange Info Lines

--JD Edwards to SAP migration of the Procure to Pay (P2P) accounting business process. Transition support of the Accounts Payable activity in Cargill Poland unit. Member of the Migration team. -- Creation of procedures and guidlines for the P2P process --to align Cargill Poland business unit requirements with the Cargill company FSS Service Catalogue ACHIVEMENTS:Transition of Cargill Poland factory accounting system from JDE Edwards to SAP. Member of the migration team in this operation.

-- Tier 1 & 2 Avaya Voice (VoIP / SIP / IPT ) & Contact Center Systems service support in: Consulting, diagnosing the source of the trouble, configuration, administration, maintenance; creating & modifying vectors, VDN’s -- Writing technical articles ACHIVEMENTS 1) CONVERGYS COINSIDER newsletter creator 2) Author of 180 technical articles published at //support.avaya.com 3) Several Awards won (Voice of the Customer , Excellent Customer Experience, Star of the Month, Client Choice Award)

Working with Dymo/Newell Rubbermaid products. Technical Support (Windows & Macintosh) (50+ products and software) in English & Polish. Providing 1st line Technical Solutions and support for Poland and English speaking customers. Remote troubleshooting and solving of software and hardware incidents.Software installations for consumers using DYMO Software, Label makers and Business Card Scanners ACHIEVEMENTS: 1) Raving Fun Award for the Month November 2012 for The Best Customer Satisfaction

TASKS: business development, business process improvement, solving financial issues, cost reduction, financial advisory, recruiting of the new employees PROJECTS: developing driving license school - OSK Rondo; developing English language school - Bogatylektor.pl; developing of recruitment agency Work & Adventure ACHIEVEMENTS: Pulling the companies out of debt in the Department of Social Security (ZUS) and the Tax Office (URZĄD SKARBOWY). Increase in revenues by 30%

DUTIES: - Consulting and implementation of service quality claims system and service quality analysis system. Preparation of marketing presentations of new models and conducting staff training in new systems. ACHIEVEMENTS: - Organizing of the Washing Machines Quality Improvement Team what resulted in reduction of service complaints by 30% REASON TO FINISH: end of contact and project

DUTIES: -- Winning of new clients, solving their problems; customer support and advice; carrying out cash and non-cash transactions; selling banking products. ACHIEVEMENTS: 1) Monitoring and developing of service quality & customers complaints system in the branch which resulted winning 1ST place in London in resolved in favor customer complaints and obtained a 70% increase in this area. REASON TO FINISH: to high living cost in London and professional development

Corporate Business