Marta Misiak

Assignment: implementation of a marketing & budget management tool in Europe & US (SaaS solution) -responsible for overall product delivery, -creating overall plan & owning scope, -responsible for project communications & status updates, -managing project phase gates, -following PMO standards / tools (templates, trackers, phase deliverables etc.), -managing risks & flagging them to stakeholders, -responsible for change management, -managing Development Team, -supporting Implementation Team.

-reviewing Process Definition (PD) documents and providing remarks & recommendations, -checking potential Segregation of Duties (SOD) conflicts, -ensuring timely completeness of Desk Top Procedures (DTPs) & following-up the approvals from Business Units (BU), -working on Exit Criteria with LMs & supporting Ramp-up meetings with BUs, -supporting operations ~1 month after Go-live, -reverse transition between ITC Tower and ICTC, RTR & Trade Accounting, -G&C:performing internal controls within ITC department.

1.Process Improvement -providing reporting and insights for KPIs improvements, -coordinating and supporting projects related to the Nordic countries, -working alongside with the automation team to find tools to automate manual processes, -providing solutions in more complex issues regarding the Nordic countries. 2.Transition of operational tasks (South Africa) to Infosys Poznań ITC Team.

-migration of all AR related processes from a BU located in DK, -order release, -period-end reporting, evaluating customers’ payment behaviour and analyses provided to internal stakeholders, -writing and updating manuals for retention of Critical Knowledge processes within AR Nordic department, -yearly check and analysis of credit limit, -bad debt calculation, -handling price & delivery claims, -issuing credit & debit notes, -processing trade invoices, -dunning for outstanding invoices.

-GetPaid system administrator, -data migration between two companies’ SAP systems, -further implementation and enhancement of using Esker, -conducting trainings for Customer Service (CS).