Mate Takacs

Experienced professional in Application Change Management for the Hospitality industry. Implemented Oracle Hospitality Opera and related products for many years, managed implementation projects and also non-Opera or non-hospitality related applications. Led teams of implementation consultants, managed projects and customer accounts. If you need changes to make in your IT application environment, you can trust us.

Responsible for the Implementation and Support of the Hospitality IT solutions of Bit Soft, including Fidelio Suite 8, Opera, Protel and related interfaces. Training Users and Business Consultancy is my point of excellence. Experienced professional in the area since 2010.

Leading a Team of 5 Implementation Consultants and managing the Implementation Projects of Oracle Hospitality Products in Hungary.

Installation, Configuration, User Training and Support of Micros Fidelio, Oracle based Products with emphasis on Opera S&C, OXI and HTNG Interfaces, Myfidelio Online Distribution Solutions. Product Support for Fidelio Suite 8, Opera PMS, S&C, OXI, HTNG. Local and International Assignments.

Daily Closing and Opening Tasks, Reporting, Online Distribution modifications, Check-In/Out, Customer Service

Team of up to 12 persons in Front Office Operations.Front Office Agent duties, daily resposibilities included Advanced Customer Service, Rooms Management, Inventory Management, Cash Management and Advanced Controlling. Regular Senior Manager assignments were included as well in this position, providing the opportunity to have responsibility for the whole property. SeniorManager position incorporated Quality and PerformanceManagement, while providing insights into other departments daily operations as well.

Managing a Team of 3-4 Airline Crew Receptionists. Besides the Standard duties of the Front Office Agents, duties included Advanced Customer Service, Rooms Management and Controlling. Daily management of up to 27 arriving and departing Airline Crews.

Managing a Team of 4-6 members in the area of Front Office, including Switchboard Operators, Front Office Agents and Concierges. Besides the Standard Front Office Agent duties, the daily shift related activities included Advanced Cash Management, Controlling, Advanced Customer Service and Advanced Rooms Management

Besides the Front Office Agent responsibitlies like Check-In/Out, Customer Service, this position required Rooms Management and Advanced Customer Service skills as well.

Entry Level Front Office Position at one of the largest hotel properties in Europe with 895 rooms. Check-In/Out, Customer Service, Cash Management responsibilities. Customer Service and Team Work skills

An extension of my professional traineeship. Advertised as a Student level position, I wished to gain experience in other areas of Front Office, which was the main aim of this position.

5 months Internship in various hotel departments, including a number of sections in Front Office: Business Center, Contact Center, Main Reception and Executive Reception. Refined experience in Customer Service and Teamwork

6 months traineeship cycle through a number of hotel departments. Mostly Front Office with some F&B. Experience in Customer Service and Team work.

Completed Specialization course in International Marketing