Mathieu Picard

Field: Marketing, retailing • Deliver Ace Canada flyer program based on vision, marketing strategies and tight deadlines. • Create advertisement layouts for graphic designers. • Coordinate and control every step in the production process. • Edit and proofread flyers. • Coordinate flyer distribution with 100 Ace Canada dealers.

Field: Customer service, help desk, insurance • Answer inbound calls from clients needing assistance (legal, psychological, health, roadside, vehicle and home damage or -loss). • Interpret and clearly explain insurance contracts. • Negotiate with various stakeholders to meet clients’ needs.

Field: Marketing, retailing • Edit and proofread flyers. • Provide support and service to branches and suppliers. • Solve procurement problems. • Manage and coordinate special promotions. • Interim Flyer Coordinator.

Field: Travel assistance, insurance • Answer inbound calls from distressed clients needing assistance abroad. • Manage and solve complex and unpredictable situations. • Interpret and clearly explain insurance contracts. • Search and refer clients to medical clinics and hospitals abroad. • Organize emergency medical repatriation and various international transport operations. • Organize and interpret medical conversation between healthcare professionals and forward necessary documents.

Field: Customer service, help desk, insurance • Answer inbound calls from clients needing assistance (legal, psychological, health, roadside, vehicle and home damage or -loss). • Interpret and clearly explain insurance contracts. • Negotiate with various stakeholders to meet clients’ needs.

Field: Financial services, customer service • Perform host of regular banking operations. • Process cash summary at closing. • Mobility throughout eight branches.

International Student Exchange Program - 1 yr Sophia-Antipolis, Provence-Alpes-Côte d’Azur FRANCE

International Marketing Economics Corporate Finance Geopolitics Micro & Macro Economics Montreal, Quebec CANADA