Ing. Mebrouk Mekaoussi

Managed client complaints, aided R&D in understanding needs, handled payments, supervised trips, organized tenders, and coordinated projects (60%). Summarized technical data, reviewed contracts, generated invoices, and developed Gantt charts. Ensured effective communication, negotiated terms, and provided essential technical support. Crafted, supervised, and reported on weekly project meetings, translating specifications and facilitating contract amendments.

Conducting market research and crafting client portfolios with CRM tools, I relay client sample test feedback to R&D. Handling order reception and export operations, I provide technical support, report weekly outcomes to the CEO and export manager, and conduct market research for marketing. Additionally, I attend fairs, congresses, seminars, and travel to address new orders and problem-solving.

- Coordinate with the export manager to determine an efficient business plan to achieve all annual sales goals. - Assist and provide training to all external customers for efficient usage of all product applications. - Ensure optimal level of all sales services to customers and distributors. - Creating client's portfolio. - Receiving orders, Transferring them to the production department. - Following-up production, payments, and shipping. - Reporting weekly/monthly to the Export manager and R&D.