Melanie Telford

Responsible for guest services, check-in, check-out, reservations, allocation, telephone/e-mail, front office banking & administration. Solving problems independently. Front Office System Epitome.

Responsible for bookings, guest service, typing of menus, coordination of kitchen, service and housekeeping. New experience to work in a hotel with its own gastronomy, Front Office systems Protel and REBUH.

Assistant to the Front Office Manager, responsible for bookings, guest service, telephone, office work including banking, and breakfast service as well as the coordination of the daily routine and writing rotas. Working proactive and independent, day and evening hours. Yield management and independently conducting negotiations with international online booking engines and travel agents. Front Office system Fidelio V8.

Community Impact in Practice, Contemporary Issues in International Management, Global Challenges for Hospitality Managers, International Marketing, Accounting & Finance

Strategic Management, Strategic Human Resources Management, Managing Hospitality Enterprises, Customer Service, Sustainable Hospitality & Tourism Management, Business Research Methods

F & B, Kitchen, Service, Housekeeping and Reception in Theory and Practice, Languages (English, French, Spanish), Statistics, Economics, Marketing, Finance, Law etc.