Michael J. Capone

Taught CRM Planning at HSBA, University Hamburg, Palestine Polytechnic University, and Berzeit University, and New Product Management at ESC Rennes. Promoted 2012 from Teaching Fellow to Research Fellow and now conducting research in "Early Indicators of Customer Dissatisfaction".

Assist clients with the development of CRM strategies and selection of CRM systems, coordinate implementation of CRM systems and integration with legacy systems, provide user training. Corporate accomplishments: established joint venture development center in Ramallah staffed by 13 certified SFDC developers, grew sales 20% 2011 to 2012, established best-of-breed partner program, earned "MAGIC xpi Integration Partner of the Year 2012", positioned company for acquisition by NASDAQ firm.

Taught the following undergraduate graduate level courses: Marketing Essentials, Customer Relationship Management, Strategic Marketing Planning, Marketing Management, Marketing Management, Nonprofit Marketing

Designed, implemented and managed customer lifecycle communication programs for Ford (Ford, Lincoln, Mercury), GM (Cadillac, Saab, Saturn, Hummer) Harrahs, MGM, Sony, HP. My path from Xerox to CMG was an exciting adventure: AMI spun-off AI, AI technology was acquired by EDO and then transferred to Vario. Vario assets were acquired by CMG.

East European Economic History