Michael Curtis

· Responsible for Australian Southern Region sales across call centres / banking and finance/ insurance / telecommunications · Successfully sold and delivered into key accounts usng the Solution Selling methodology. 120% of target to-date for FY 2009/10

MBC Solutions focused on the design and implementation of cost effective technology solutions for: o targeting, acquiring and retaining customers (CRM) o building and maintaining businesses I have formulated business strategy for a number of clients, including - identification of strategic business issues - definition of company positioning - formulation of business plan - design and development of multichannel e-commerce solutions

As Technical Account Manager I was responsible for: - developing and maintaining relationships with key stakeholders - successful delivery of Siebel implementations in accordance with the Siebel project methodology - identification and mitigation of project risks - provision of expert technical advice

· Responsible for the day-to-day management of Salmat's computing services division in Victoria · Contributed $3M per annum revenue to the Salmat Group · Implemented an IS0 9001-compliant quality system · Improved quality of business processes (eg: 20% reduction in programming error rates) · Introduced 360o feedback for staff development

Responsible for preparation and delivery of client presentations, sales proposals and proofs of concept. My role required both solution selling skills and detailed, hands-on technical knowledge across both proprietary and open-standards web and client server technologies.