Michael Jensen

Managing the implementation of an integrated solution for - Customer Management - Order Management - Billing - Inventory Management - Network Services and Product Management - Provisioning and Activation - Trouble Ticketing - Interconnect settlement and optimized routing

Project governance and management advisory support for project planning and monitoring, risk and change management, planning for testing, training and transition. Technical advisory support, reviewing supplier deliverables and project plan, design documents, hardware setup and configuration. Providing guidance for user acceptance testing.

Identify root causes for an international system migration project getting out of control. Devise sustainable solution in terms of technological architecture and organizational approach. Implement project management and steering methodology. Develop realistic project schedule in line with client expectations.

Analyse user requirements and technical constraints for a dealer commissions system. Document requirements and solution design. Advise on implementation planning.

Supporting the preparation of commercial proposals for a German provider of telecommunications and IT services. Consultancy framework for business strategy development. Process and methodology for IT strategy development and implementation. Preparation of technical proposals, project management approach and project plans for various OSS/BSS implementations.

Implementation of billing and revenue assurance organization, systems, and processes for a Bulgarian telecom operator. Transformation to customer-centric processes. Selection & implementation of interconnect billing system; inter-departmental re-alignment of billing operations. Creation of a revenue assurance department. Process integration across business lines. Selection, implementation & operational management of an outsourced interim rating solution. Selection of a fraud management solution.

Outsourcing decision basis for software maintenance and development for a German provider of IT services. Evaluation of short-, mid- and long-term business variants. Development of adaptive process scenarios for development, maintenance, and quality management.

End-to-end process for the development and maintenance of bespoke software for a German telecom operator. Selection of best practice process model based on business requirements; selection of tools and systems; implementation planning.

Implementation of outsourcing business framework for a German-Danish-Ukrainian software development cooperation. Design and implementation of software development and maintenance processes with adaptable interface to customer processes. Design and implementation of contract and project management processes. Selection, implementation and adaptation of support systems and tools. Design and implementation of long-term education and improvement plan.

Coordination of international IT management activities for a German telecom operator. Development of synergy-oriented consolidation framework for organizational and process management. Development of consolidated mid-term OSS/BSS selection and implementation strategy. Development of consolidated budgeting process. Initiation of mutual-benefit frame contracts with system vendors.

Planning, steering, coordination with business development and organizational restructuring, integrated change management, business process re-structuring, and organizational re-alignment. Major projects: implementation of a data center; selection and implementation of a business administration and finance system; implementation of a customer care organization, and a customer care system; selection and implementation of a billing system; IT re-organization and mid-term strategy development.

Organizational re-structuring of existing IT department. Implementation of business support systems and processes. Implementation of IT operational and support processes, procedures and service levels. Responsibility for short-, mid- and long-term IT strategy and budget.