Michael Obermaier

• Focusing on my MBA thesis on "Organizational Factors for Overlay Sellers' Performance in Multi-Product Enterprise Software Firms” • Travelling Europe to open my heart, feed my soul, and enjoy culinary experiences • Open to consulting, interim management, keynote, panel and podcast appearance inquiries on topics such as CX, CRM, Data-driven Marketing, (Pre)Sales Management, or Leadership

• Lead the Overlay Sales, Advisory, and Pre-Sales organization to drive growth in market share and software revenue within Central and Eastern Europe Achievements • Double-digit ARR growth (%) YOY • Double-digit pipeline growth (%) YOY • Globally highest modernization quota in installed base with extensions and renewals in strategic accounts • Established vibrant customer community across EMEA with 150 individuals participating in a 2-day on-site conference, resulting in substantial additional pipeline

• Lead the Overlay Sales, Customer Advisory, and Pre-Sales organization to drive Customer Experience & Marketing Technology sales within designated territory • Develop go-to-market strategy and drive business development & marketing activities to increase pipeline in close collaboration with industry sales and marketing leaders • Support industry sales teams in enterprise sales cycles through strategizing, coaching, and consulting • Manage C-Level and SVP relationships in designated accounts

• Executed greenfield approach to develop Austrian CX and EX market as part of a local management team • Drove Pre-Sales & Solution Architecture operations to develop CX and EX programs within the Austrian market • Supported Sales Directors across the NCEE Region in enterprise sales cycles through strategizing, coaching, and consulting • Drove business development for the complete portfolio at strategic accounts • Acted as product evangelist and public speaker

• Overseeing Pre-Sales & Solution Architecture operations to drive digital transformation within the EMEA customer base delivering €200+ million in ARR • Supporting enterprise sales cycles through strategizing, coaching, consulting, and hands-on activities • Pitching digital transformation solutions & heading POCs at strategic accounts across various industries • Acting as product evangelist and public speaker • Working closely with PM and PS to identify and exploit new revenue streams

· Develop and drive market and product strategy as well as growth plans for CRM and email mktg. · Work with Product Management, Sales & Marketing to define and execute a winning Go-To-Market plan · Build and execute with highly functional Product Management teams · Executive ownership of CRM and email mktg. Costs / Usage Models · Recommend growth paths – Build/Buy/Partner – for the markets we play in · Drive innovation within CRM and email mktg. products, in partnership with engineering peers

• Managing a team of geographically-dispersed Pre-Sales engineers • Introduced onboarding process & mentoring program to improve new-hire ramp-up • Re-engineered processes as well as preparation & execution of presentations to significantly improve close-rates • Ramped-up a Chinese partner to enable (Pre)Sales for execution • Heading POCs & giving presentations at strategic accounts across various industries in Europe & North America • Product evangelist and speaker on various events across Europe

• Holding lectures about CRM processes, CRM implementation, CRM tools

• Managing a team of trainers, e-learning specialists and back-office staff to deliver standard and bespoke end user and admin trainings for customers, partners, and employees • Supervised development and roll-out of e-learning platform to increase scalability in delivering learning content • Re-engineered training curriculum to better reflect market demand and introduced new specialization tiers to create upselling potential

• Reporting directly to CEO • Corporate transformation project to introduce new business model • Further development of existing product portfolio and introduction of CRM and implementation services as SaaS solution • Successfully drove change management and adoption initiatives within the sales organization and all its departments • Responsibility for & coordination of >> New website >> Product marketing >> Targeting & segmentation >> Offering & Pricing >> Market communication

• Selling CRM standard software • Winning new customers • Management and development of existing customer base • Primary contact person for marketing, sales and service managers as well as general management / CEO • Working area: Europe, mainly D-A-CH (Germany, Austria & Switzerland)

• Selling solutions for mobile communication • Winning new customers • Management and development of existing customer base • Managing up- and cross selling campaigns via telephone • Deputy of team leader region east • Working area: Vienna, Lower Austria, Burgenland

• Project manager • Pre- and Postsales • Implementation of CRM products • Support of existing products / implementations • Organisation and execution of workshops • Development of interfaces & reports for web applications • End user trainings • Primary contact person for marketing and sales managers as well as general management / CEO • Operating & implementing CRM systems Maximizer, MS CRM • Working area: Austria, Germany

Indirect-Sales, Partner Management, Marketing & Event Coordination, CRM Lead

kommerzielles Programmieren, Netzwerktechnik, Security, IT Projektmanagement