Michael Orth

Oversee Operations for a leading Big Box retailer with 250 stores and over $ 900 million in annual revenue. Co-facilitated launch of new store, developing new-hiring training and orientation materials Direct Day-to-day operations of 36,000 sq. ft. store generating more than $ 5 million in annual revenue. Recruit, train, mentor and manage 30 team members ensuring continuous delivery of outstanding customer service. Managed and oversee 5 department’s managers, providing coaching and engendering accounta

In charge of managing of range of operational functions for a major Big Box Hardware store with 85 locations and over $500 million in revenue. Helped restore profitability and performance with 15 employees. Implementing policies and procedures, including various initiatives designed to increase sales and client loyalty. Key Achievement: • Played a key role in boosting profitability by 45% and a customer Satisfaction rate of 25% within the first year. . • Help create an Open-door environment conductiv

Key Achievement: • Was a Primary resource between the Clients and business units for both technical and non technical Issues for multiple AS400 platforms, POS transactions, Card Track applications, Mainframe operations, Voice Services and Tele service business units and their respective facilities which consist of a network for audio response units, mainframe connectivity, internal and external telecommunication architectures, as well as client specific and vendor contracted platforms. • Reduced call ba

Oversee Operations for a leading Big Box retailer with 8 stores and over $ 500 million in annual revenue. Co-facilitated launch of new store, developing new-hiring training and orientation materials Help Direct Day-to-day operations of 65,000 sq. ft. store generating more than $ 500 million in annual revenue. Help Recruit, train, mentor and manage 200 team members ensuring continuous delivery of outstanding customer service. Managed and oversee 12 department’s managers, providing coaching and engender

Knowledge of MCSA &MCSE