Michaela Kolcunova

• Currently responsible for Marketing Project Coordinators, Budget & Order and Global System User Support Process. • Coordinating the daily workload of 72 FTE (4 direct reports); • Participated in setting up the KPI and Service Level Agreements for the teams in scope • Coordinating the workload and adapting work allocation in the teams in order to achieve agreed Service Level Targets

• Being one of the first 4 Marketing Project Coordinators in Innovation Support department who helped to shape the transferred process • Responsible for coordination of New Products and their development in Beauty Care Business • Preparing Timings and ensuring timely execution of process steps • Responsible for a coordination of Artwork translation process and • Steering regular stakeholder meetings

• Coordinating daily workload and adapting work allocation of 15 Team members • Responsible for creation of Process documentation • Responsible for process optimization • Main point of contact in case of escalations and discussions related to Automated Processes and later also to PTP Germany • Proposing steps for further development of the team members

• Being point of contact in case of complicated issues related to Automated processes • Responsible for processing ERS and EDI invoices at the end of each month and their reversal if needed • Responsible for preparation of daily situation reports, ad hoc tasks Responsible for processing and coding supplier´s invoices and their reversal if needed • Responsible for clearing intermediate accounts • Being responsible for handling claims from supplier and processing dunning letters