Michal Džujko

- As a client facing role working with our partner base and sales organization on defining design of technical solutions and projects in IBM Storage as well as IBM Power Servers environment - Dealing with product/solution inquiries from internal/external sales and business partners and resellers respectively - Creating up to 20 configuration files (.cfr) for IBM Storage and IBM Power Servers solutions respectively on daily basis to our - Helping our BP´s and Sales reps persuade deals worth millions of Euros

- Skilled in Project Management (planning, scoping, testing UAT implementation into production, follow up) - Responsible for direct integration of Dell's EMEA customers into the Premier Connect B2B platform (Punchout) worth several millions EUR - Leading multiple ERP project integrations for electronic shopping, buying & invoicing - Interacting with ERP systems such as SAP, Ariba, Oracle, OSN, Basware, Coupa, Service Now - Experience of protocols cXML, xCBL, OCI, EDI, JSON, API, AS2, D96A, D97A documents

- Subject Master Expert (support, application owner, process mapping adjustments, problem solving, solution providing) - WW Call Management systems support (mainframe) - Electronic communication interface of IBM components support (ECI, SR, OCPM, Web-Services) - Message streaming / end-to-end call management support (file transfer protocols SFTP/FTP, Virtual Private Network VPN) - Pro-client orientation - Skilled in Business Support & Business Solutions - Business Analyst

- Focal point for complex Software issues (helping and providing solutions to IBM-ers and customers by various SW related issues and tasks) - Subject Matter Expert role - Provide expertise on process issues (SW License Transfers, Cross Boarder, Drop In/Drop Out, IBM i Processors & Users Specifics, Delivery management, Risk management) - Participation on SW processes implementation and adjustments respectively - Managing education requirements for IBM teams / providing IBM software education sessions

- Focal point for IBM ESW software (IBM System Z) for Germany - Responsibility for the end-to-end Order Fulfillment Process, supporting the Order Competency Center - Working with SAP CRM and SAP ERP; validating and processing the configuration quotes - Problem and error resolution, managing all urgent situations and escalations, disputes and claims management, discussing the issues internally with SAP CRM Helpdesk by SAP break-downs i.e. incident tickets, shipment and delivery management

- Part of worldwide IBM Support team 24/7/365 - Providing expertise to IBM customers, Business Partners, Distributors and IBMers worldwide on issues concerning System i, AIX and Storage software assets - Problem solving by IBM i, AIX and Storage software (Entitlements issues, SW keys issue, transfers issues, IBM i processors / users transfer issues, technical expertise, etc..) - Providing expertise on SWMA issues - Identifying and solving problems by use of multiple information systems (order and inventory)

- Focal point for complex Software issues (helping and providing solutions to IBM-ers and clients by SW related issues and tasks - Expertise on software licenses/Software Maintenance transfer process - Participation on SW processes adjustments/corrections - Managing education requirements for teams/providing education sessions - Cooperation on Software issues with scheduling, manufacturing, IT Techline support teams - Manage relationship with Administrators, SW manufacturing & scheduling, global logistics

- Daily support activities for dedicated Business Partner Tech Data based in Germany - Skilled in Business Support (especially Business Partner Support), and Business Solutions - Responsibility for the end-to-end Order Fulfillment Process, supporting the Order Competency Center - Knowledge of Fulfillment and Distribution business and applications - Business Support (especially Business Partner Support), and Business Solutions - Improving and maintaining relationships between the Business Partner and IBM

- Management of the end to end order process for IBM business partners and customers - Validating and loading up to 20 purchase orders into IBM legacy systems on daily basis - Quotation management in Siebel CRM web based application (Siebel Application Interface) - Communication with customers, business partners and IBM counterparts - Client orientation - Invoice management, Revenue recognition support, reporting activities

Faculty of Natural and Humanistic Sciences