Michele Scotellaro

Bis 2018, Product Manager, MODOMOTO | Curated Shopping GmbH
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Java
Java J2EE
JavaScript
COBOL
MySQL
HTML
CSS
SQL
Unix
Linux
Windows
Microsoft Office
Technical Analysis
Functional Analysis
IT Consulting
Technische Beratung
IT im Bereich Versicherung und Banken
IT Service Management
Projektmanagement
Customer Care
Englisch
Italienisch
User Experience
User Experience Design
Social Media
Technical Consulting
Testing
Software Testing
Incident Management
IT Incident Management
Change Management
IT Change Management
Troubleshooting
IT Troubleshooting
Technical Product Management
Product Owner

Werdegang

Berufserfahrung von Michele Scotellaro

  • 1 Jahr und 6 Monate, Feb. 2017 - Juli 2018

    Product Manager

    MODOMOTO | Curated Shopping GmbH

    Support the team with concept development of new features as well as improving the current products (web & app). Work closely together with the product manager and give support with project management and coordination. Build reports in collaboration with the product manager to continuously monitor and optimize the performance of the product. Work closely with different departments in all markets to understand their requirements and needs.

  • 1 Jahr und 1 Monat, Juni 2015 - Juni 2016

    Customer Happiness Manager

    Lesara

    Contact person for the Lesara customers via telephone, E-mail or service chat (Live). Customer service and care for questions regarding products, shipment and returns, payment as well as customer complaints. Receive, answer and when necessary forward support inquiries per telephone, E-Mail, and service chat (multi-channel). Independent complaint processing and answering. Maintain customer and master data in CRM System. Additional tasks in the department of customer service and care.

  • 1 Jahr und 8 Monate, Sep. 2013 - Apr. 2015

    Software Engineer Sr. Analyst

    Accenture

    Team management (3 resources). Responsible for functional analyses of software features as requested by customer and CR enhancements. Onsite support: Proactive monitoring and issue management. Created detailed design specifications for clients and end users including IT change management, production support issues, and customer acceptance testing. Working with Delivery Centers (Italy and India). Reviewing technical analyses/documentation that meet the clients expectation and high standard quality.

  • 1 Jahr und 1 Monat, Jan. 2013 - Jan. 2014

    Product Manager

    GamGuide

    Team management (Small group of 2 resources: 1 designer and 1 developer). Responsible for the design of the apps’s concept, roadmap and wireframes. Functional and technical analysis writer. Testing plan writer. Technologies involved during development: Ruby on Rails (backend), Objective­C (frontend), PostgreSQL and Redis (DB).

  • 2 Jahre, Sep. 2011 - Aug. 2013

    Analyst Programmer

    Accenture

    Team management (2 resources). Responsible for technical analyses of software features as requested by customer and CR enhancements. Onsite support: Proactive monitoring and issue management. Created detailed design specifications for clients and end users including IT change management, production support issues, and customer acceptance testing. Working with Delivery Centers (Italy and India). Writing and reviewing technical analyses that meet the clients expectation and high standard quality.

  • 2 Jahre, Sep. 2009 - Aug. 2011

    Senior Programmer

    Accenture

    Responsible of two new employed programmers. Onsite support: Proactive monitoring of real time and batch processes, incident management. Application Maintenance: preventive fix of software issues and programming and implementation of customer change requests. Technical analyses writer. Working with Naples (Italy) Accenture Delivery center.

  • 1 Jahr und 6 Monate, März 2008 - Aug. 2009

    Programmer

    Accenture

    Software programming. Support for Change Management processes. ETL programming (IBM WebSphere Datastage). Test for QPI analyses.

Ausbildung von Michele Scotellaro

  • 2006 - 2008

    Computer Science

    Università di Pisa

    Not completed.

Sprachen

  • Italienisch

    Muttersprache

  • Englisch

    Gut

  • Deutsch

    Grundlagen

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