Michelle Tung

• Product Development for ASP Financial, Merchandise, Catalog and Assortment Planning application • Quality Assurance Testing and Documentation • Training and Demonstration Documentation for Consulting, Sales Support and Client Support Teams • Liaison between San Francisco, Atlanta and Bangalore, India development engineers and project teams • Consulting and Implementation of the software • Client Support

• Managed ASP Implementation Project • Gathered and analyzed business requirements, defined and wrote specifications for user requests • Developed use cases and process flows, internal and external training material, verified database integrity and executed QA testing • Participated in developing standards for methodology and deliverables • Designed and managed e-commerce Planning and Price Change applications • Mentored new consultants

• Facilitated an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) process, which included Oracle and Retek applications, for a direct marketing and online retailer based in Minnesota • Supported Sales Team with Proposal Development and Solution Value Assessment projects

• Facilitated an ERP package selection process for a $10 billion drug store chain • Gathered Merchandising, Logistics and Store Ops business issues, functional requirements and future state needs for a 3000 store chain with Front of Store and Pharmacy considerations • Developed evaluation and ranking process that enabled the client to select the package which was the best fit for the chain’s requirements • Facilitated detail design phase to capture “As Is” processes and ensure inclusion

• Designed and implemented Makoro for Merchandise Planning (MMP) for a large international specialty and entertainment retailer • Evaluated financial and merchandise planning business processes • Developed and executed test scripts ensuring that the delivered system met business functions and design requirements • Created training scenarios for use during the pilot and acceptance testing phases

• Implemented MMP for a £788 million books, music, video and stationery retail chain in the United Kingdom • Implemented MMP for a $2 billion regional East Coast discount chain

• Developed, evaluated and maintained Retail Information Systems (RIS) development methodology and techniques • Analyzed and defined business requirements to enhance the standard RIS product • Communicated and worked with programmers and technicians • Implemented quality assurance in all system development activities • Developed and executed test scripts to ensure that applications met business functions and design requirements • Prepared, reviewed, critiqued and finalized documentation for release

• Managed replenishment system for 25% of the company’s business • Implemented and conducted orientation and training for Staple Stock Staff, Merchants, Sales Managers and Selling Supervisors • Developed and maintained user applications, spreadsheets and programs as required • Participated on Corporate Business Team for new systems testing, implementation and training • Communication link between Staple Office, DP, IS, Operating Divisions, Merchandise Divisions and Stores • Responsible for all UPC/EDI