Mohamed Chaara
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Mohamed Chaara
- Current 13 years and 10 months, since Aug 2012
Contact Center Manager
Kuwaiti American Foodstuff Co.
The main responsibilities of my role are: • Designing and implementing the new contact center. • Managing and supervising the overall performance of the contact center.
- Current 14 years and 5 months, since Jan 2012
Consultant
MDChaara.com
Providing a full complement of tailored contact center consulting programs designed to insure that the right recommendations for each individual case are provided without bias to meet a variety of client needs, including - but not limited to - reporting, sizing, health and quality check, costing analysis, and outsourcing analysis.
- 1 year and 7 months, Nov 2010 - May 2012
Assistant Manager - MIS
Scicom (MSC) Berhad
* Managing and supervising the performance of MIS Specialist and Customer Service executives * Analysis of trends and performance data to achieve client and internal targets, eliminate wastage, and to optimize performance * Identifying performance related issues and providing solutions * Designing reporting templates and tools * Analysis of trends and performance data to achieve client and internal targets, eliminate wastage, and to optimize performance.
- 2 years and 2 months, Oct 2008 - Nov 2010
Specialist - MIS
Scicom (MSC) Berhad
* Designing reporting templates and tools * Scheduling agents and support team for all the contact center projects (More than 900 agents and support team members) using Erlang-C Scheduling Tools. * Communicating with internal and external clients * Running reporting tools and analyzing contact center KPIs * Assisting in the real time floor management to achieve the contact center targets.
- 1 year and 3 months, Aug 2007 - Oct 2008
Executive - Nokia mobile Management System - NMS
Scicom (MSC) Berhad
* Handling inbound and outbound enquires with regards to the NMS tracking system. * Communicating with the clients with regards to the requirements and progress of system implementation * Attending conference calls and providing weekly and monthly updates to the clients
- 8 months, Jan 2007 - Aug 2007
Executive - Technical Support (Nokia Middle East and Africa)
Scicom (MSC) Berhad
* Handling inbound and outbound inquiries related to Nokia products and services * Assisting in the real time floor management to achieve the contact center targets
- 1 year and 5 months, Jun 2005 - Oct 2006
Representative
CS Trading Co
CS Trading is a trading company involved in import and export. As a representative, I reported to the managing director, and I have traveled to China and Hong Kong to source for electronics suppliers during the Hong Kong Spring Fair and the Cantoon Fair.
Ausbildung von Mohamed Chaara
- 1 year and 9 months, Mar 2007 - Nov 2008
Business Administration
United Business Institutes
- 4 years and 11 months, Jan 2002 - Nov 2006
Business Administration
United Business Institutes
Sprachen
English
C1 (Fließend)
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
French
A1-A2 (Grundkenntnisse)
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