NIKHIL KUMAR SINGH

Developed a comprehensive business case for outsourcing the blue-collar workforce, achieving a 15% reduction in operational costs. Designed and implemented Standard Operating Procedures (SOPs) for car inventory management, resulting in a 40% increase in sell-through rate. Successfully minimized inventory holding costs, enhancing overall operational efficiency at CARS24.

Led cross-functional teams to deliver key projects, achieving the highest-ever product rating of 4.47 stars through strategic and user-first execution. Optimized category costs by 40% via SME optimization and test process improvements, saving ₹1.4 Crore annually. Tripled free test adoption (7% → 23%) by streamlining user journeys and integrating feedback loops. Introduced educator-authored books, adding 3 Crore in annual revenue and enriching the learning ecosystem.

Leading projects that decreased Cost per Task by over 30% while ensuring less than 1% of orders are rejected, facilitating businesses to achieve GM positive. Implementing projects such as "Bigger Bags" that shifted the company's vision to slotted delivery, enabling partners to carry 4-5 orders per trip. This reduced the cost per task while maintaining partner earnings. Built a fleet of 300+ Electric 2-wheelers & 25+ Electric 3-wheelers in 2 months and proved the cost-efficient delivery use case.

Developed a product for cross-utilization of delivery partners across verticals, boosting daily earnings by ~22% and reducing churn by 9%, laying the foundation for Shadowfax Super-App. Built a fleet of 650+ Electric 2-wheelers & 80+ Electric 3-wheelers and proved the use case of cost-efficient delivery. Surpassed the orders per day target of 6,000 daily orders, doubling to 12,000 orders using electric vehicles within a year. Managing 1.7+ Crore revenue at ~18% net profit margin.

Effectively oversaw a portfolio comprising 25 brand outlets across three Indian cities, achieving a monthly revenue of 3.7 crores. Played a pivotal role in launching and expanding the Insta-Fresh brand during the COVID-19 pandemic, now accounting for 40-45% of total company sales. Spearheaded brainstorming sessions to enhance operational efficiency, significantly reducing customer dissatisfaction from 23% to under 14%.