Alexander Von Steun

Transitioned to a leadership role in Amazon's logistics division. Managing a 24/6 operation with 1,500 full-time employees, I oversaw the highest productivity levels in the EU, despite operating a non-mechanized facility. My leadership skills were critical in maintaining continuous operations during a global pandemic. While quickly adapting to the role, I integrated my experience with Amazon’s data-driven approach and applied their Management Principles as a guiding framework for operational success.

Took over a premium Cathay Pacific Airways airport location, managing 27 weekly flights, that had been without dedicated leadership for 14 months and was facing challenges such as low staff morale, elevated costs, and poor KPIs. Oversaw a broad range of operations, including customer service, ground and flight operations, a cockpit/cabin crew base, engineering, cargo, lounge services, and in-flight catering.

Co-founded this niche firm that handled airline irregularities, ranging from single misconnecting passengers to full flight cancellations. Provided customized airline-specific Irregularity Packages, which offered fixed rates, unaffected by seasonal or event related pricing fluctuations and personalized services such as multi-lingual agents, rebooking services and providing escorts for underage passengers.

Project managed the seamless integration of Swiss, Austrian, and Brussels Airlines into the Lufthansa Group operations, ensuring no compromise on key performance indicators (KPIs). Led the unification of four distinct employee groups - two unionized - each with their own proprietary DCS systems and varying service standards, into a cohesive and efficient operational framework.

Selected by the Regional VP of the Americas to lead the network’s top-performing site, managing its highest KPIs with a lean team of 35 staff. Successfully upheld and further enhanced exceptional performance metrics. Concurrently oversaw operations in Vancouver while independently project managing the launch of the Calgary location - an initiative typically requiring a team of 50 head office staff. Held full responsibility for the success of both locations.

Lead the turnaround at one of the top 3 profitable and important Lufthansa stations, which was plagued by escalation costs, poor KPI’s, high turnover and low employee motivation.

Handpicked by the Regional VP of the Americas to lead operations in oil-rich Venezuela, a critical market for Lufthansa's premium and leisure passengers. Tasked with analyzing and improving processes to address negative KPIs for the Caracas flights, with the purpose of achieving strategic, financial, and logistical goals.

Simultaneously managed operations in Toronto and led the planning and project management of the Montreal station opening. Oversaw all aspects of flight operations, passenger services, sales, cargo, administration, and HR for both locations. Provided stable leadership during 9/11, managing the needs of thousands of stranded passengers and 38 widebody aircraft grounded between Gander and Toronto.