Nadim MILOUD

Main Competencies : # Perform various customer communication by phone, email and chat. # Troubleshoot and research various customer issues. # Stay current on client's products. # Meet and exceed performance and metric goals set forth by customer. # Handle and resolve customer complaints. # Update and document information in Database.

# Meet or exceed sales targets and other organizational metrics. # Determine the needs of Customers through qualification and offering a customized solution. # Attend to all customer escalations with satisfactory resolutions. # Learn and keep up to date product knowledge and GSM and phones industry trends. # Maintain merchandising in accordance to Teleperformance TN standards.

Key competencies are : # Perform various customer communication by phone, email and chat # Troubleshoot and research various customer issues # Stay current on client's products # Meet and exceed performance and metric goals set forth by customer # Handle and resolve customer complaints # Update and document information in Database

During a year and within TN TELECOM technical teams, I worked on different Topics : # Telephon Exchange System and PBx network implementation (CCA Dept. - Centre de Commutation Automatique) # Follow up and Construction of Telecommunication Facilities and Phone Lines (CCL Dept. - Centre de Construction des Lignes)

General IT System Industrial Electronics Control Systems Cabling and Network Maintenance PBx implementation Phones network,GSM and SIM cards readers