Natalia Mrozik

Bis 2014, Tier 2 Expat Transfer Advisor, Shell Global Solutions International B.V.
St. Gallen, Schweiz

Fähigkeiten und Kenntnisse

I am a driven Customer Services professional with
HR business functions
operational support and process transition as well

Werdegang

Berufserfahrung von Natalia Mrozik

  • 11 Monate, Juli 2014 - Mai 2015

    Export Assistant

    NOURISON EUROPE AG

    - Customer service from A to Z; - Coordinating import and export activities: Swiss customs clearance, preparation of documents needed for customs procedures of particular European countries, managing shipping arrangements, maintaining inventory documentation

  • 11 Monate, Apr. 2013 - Feb. 2014

    Tier 2 Expat Transfer Advisor

    Shell Global Solutions International B.V.

    - Managing international transfers of Shell staff (in one of the three HR worldwide business centers of Shell) and acting as the focal point for the end to end process. Advising on policy and payroll; monitoring and following up on legislative, policy and process changes; coordinating relocation services with third parties; preparing employment contracts and immigration documentation, Managing employee’s leavers/joiners system (SAP) records;

  • 1 Jahr und 1 Monat, Feb. 2010 - Feb. 2011

    Customer Service Associate

    AON HEWITT SP. Z O. O.

    - Transitioning Business and Delivery Analyst roles from the UK to the Polish office; - Managing flexible benefits for the employees of the biggest British bank; - Providing operational support: creating and maintaining process documentation, query analysis and resolution, risk evaluation and management, process streamlining, peer training.

  • 3 Jahre, Feb. 2007 - Jan. 2010

    Senior Customer Service Representative / Account Executive

    INTERNATIONAL PAPER POLSKA SP. Z O. O.

    - Servicing American Business-to-Business market through inquiry and order management. Working closely with Sales, Logistics, Marketing, Manufacturing, Credit, Procurement, IT and Management to balance customer needs with employer’s capabilities and cost targets; - Supporting the internal Lead Team; chairing weekly status meetings to review performance, set objectives and ensure that targets are achieved on a consistent basis; - Developing and delivering training for both customers and staff.

Ausbildung von Natalia Mrozik

  • 1 Jahr und 1 Monat, Sep. 2005 - Sep. 2006

    Hebrew and Jewish Studies

    University College London

  • 6 Jahre und 3 Monate, Okt. 2004 - Dez. 2010

    American Studies

    Jagiellonian University Krakow

  • 3 Jahre und 3 Monate, Okt. 2004 - Dez. 2007

    Ethnic Relations and International Migrations

    Jagiellonian University Krakow

  • 2 Jahre und 9 Monate, Okt. 2001 - Juni 2004

    English Teacher Training College

    Jagiellonian University Krakow

Sprachen

  • Polnisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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