Natalia Mrozik

- Customer service from A to Z; - Coordinating import and export activities: Swiss customs clearance, preparation of documents needed for customs procedures of particular European countries, managing shipping arrangements, maintaining inventory documentation

- Managing international transfers of Shell staff (in one of the three HR worldwide business centers of Shell) and acting as the focal point for the end to end process. Advising on policy and payroll; monitoring and following up on legislative, policy and process changes; coordinating relocation services with third parties; preparing employment contracts and immigration documentation, Managing employee’s leavers/joiners system (SAP) records;

- Transitioning Business and Delivery Analyst roles from the UK to the Polish office; - Managing flexible benefits for the employees of the biggest British bank; - Providing operational support: creating and maintaining process documentation, query analysis and resolution, risk evaluation and management, process streamlining, peer training.

- Servicing American Business-to-Business market through inquiry and order management. Working closely with Sales, Logistics, Marketing, Manufacturing, Credit, Procurement, IT and Management to balance customer needs with employer’s capabilities and cost targets; - Supporting the internal Lead Team; chairing weekly status meetings to review performance, set objectives and ensure that targets are achieved on a consistent basis; - Developing and delivering training for both customers and staff.