Nelly Pager

5star boutique hotel supervisor of the sales and marketing department, international sales, e-commerce

Administrative work, coordinating memberships, planning, organizing and marketing of several events such as Hawaii Chinese Tourism Association conference, gatherings, and BOD meetings. Also in charge of their quarterly newsletter.

18-month Mngmt Training Program.Trained in Sales, Marketing, HR, Revenue Management, Housekeeping and Front Services. In charge of Customer Satisfaction,Guest Loyalty and Quality Assurance for the Hotel.

Sales & Catering Department. Main tasks include answering hotel inquiries, issuing contracts and finalizing with clients before function or event. In charge of various market segments including Social Sales, Weddings, Associations and Government/Military groups.

Beach Ticket Office located at the Hilton Hawaiian Village. In-charge of transporting, briefing and checking-in guests arriving from the Waikiki hotels to the Hilton location for the submarine tour.

French translator for the Manulife Financial 2006 Annual Conference at the Ritz-Carlton Kapalua on Maui. In charge of travelling arrangements, program organization and events. 2-week mission.

Obtained feedback and gathered information from travel & tour desk agents in Waikiki regarding services and developed reports for Marketing Managers.

Performed disembarkation and embarkation, assisted guests to departure and shore excursion transportation, answered inquiries and provided check-in services to guests.