
Nidia Ivonne Torres Leal
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nidia Ivonne Torres Leal
- Bis heute 3 Jahre und 9 Monate, seit Nov. 2021
CRM Manager
General Nutrition Center
• Devised and executed strategies to increase customer loyalty • Conducted both quantitative and qualitative research • CRM Campaing strategies to increase customer retention • Orchestrated improvements to the omnichannel customer experience journey • Led initiatives to improve loyalty dashboards
- 3 Jahre und 9 Monate, März 2018 - Nov. 2021
Head of CRM
General Nutrition Center
• CRM campaing execution to drive customer loyalty • A/B testing strategies to increase mailing campaings Kpis • Developed and maintained loyalty dashboards to facilitate strategic decision-making • Analyzed consumer behavior patterns to drive targeted marketing efforts • Mentorship and coaching customer service team to increase SLA and Customer Satisfaction
- 11 Monate, Mai 2017 - März 2018
CRM Coordinator
Farmacias Benavides
• Loyalty promotions analysis • Mailing campaing managment • Loyalty data interpretation and trends
- 1 Jahr und 7 Monate, Okt. 2015 - Apr. 2017
Market Research Analyst
Farmacias Benavides
• Market share and trends tracking • Market research • Understanding of brand funnels
- 1 Jahr und 1 Monat, Okt. 2014 - Okt. 2015
Business Intelligence Analyst
IMPAC
• Market behavior analysis • Price tracking • Market research
- 1 Jahr und 7 Monate, Apr. 2013 - Okt. 2014
Marketing Assistant
Cosmocel