Ömer Tunç

Supervised construction operations and led cross-functional field teams to ensure daily targets and compliance. Interpreted technical drawings and specifications; ensured correct implementation on-site. Used Trello and Google Sheets to track progress and coordinate with project managers, improving reporting efficiency

Diagnosed and resolved network, software, and VoIP issues via remote tools (Anydesk, TeamViewer), achieving a 90% first-call resolution rate. Installed and maintained PBX systems, SIP devices, and softphones; troubleshot latency, NAT/firewall, and call routing problems. Created technical documentation and contributed to CRM (Zoho, HubSpot) integrations, improving system reliability and reducing support escalations by 35%.

Improved logistics accuracy using Trello and Asana for cloud-based task tracking and workflow automation. Supported ISO 27001 certification by implementing secure IT infrastructure, access control, and policy documentation. Led network cabling, server room setup, and end-user deployments; maintained IT asset inventory and software license tracking.

Delivered on-site and remote POS support as a subcontractor for KoçSistem, including software setup and troubleshooting in retail environments Deployed and configured ~1,000 laptops/tablets for AvivaSA employees, managing device imaging, security, and asset tracking Diagnosed hardware-software integration issues in automation systems and prepared technical documentation for handover.

Provided first-line support via phone, email, and live chat, maintaining a 95% customer satisfaction rate. Resolved technical issues related to connectivity, app use, and accounts using CRM tools like Salesforce and Zendesk Escalated complex cases with detailed notes, improving resolution efficiency and supporting new agent onboarding.

https://www.anadolu.edu.tr/

https://www.deu.edu.tr/