Ömer Tunç

In order to guarantee daily objectives and compliance, cross-functional technical teams were led by supervisors of IT operations and procedures. In order to ensure complete alignment with project outputs and standards, technical requirements and specifications were interpreted. Trello and Google Sheets were used to increase reporting efficiency in order to monitor progress and guarantee coordination with project stakeholders.

achieved a 90% first-call resolution rate by diagnosing and fixing network, software, and VoIP problems using remote tools (Anydesk, TeamViewer). PBX systems, SIP devices, and soft phones were installed and maintained; call routing, NAT/firewall, and latency issues were resolved. improved system reliability and decreased support escalations by 35% by developing technical documentation and helping with CRM (Zoho, HubSpot) integrations.

Enhanced logistics precision through cloud-based task tracking and workflow automation with Trello and Asana implemented secure IT infrastructure, access control, and policy documentation to support ISO 27001 certification. Oversaw end-user deployments, server room setup, and network cabling; kept track of software licenses and IT asset inventories.

Delivered on-site and remote POS support as a subcontractor for Koç Sistem, including software setup and troubleshooting in retail environments Deployed and configured ~1,000 laptops/tablets for AvivaSA employees, managing device imaging, security, and asset tracking Diagnosed hardware-software integration issues in automation systems and prepared technical documentation for handover.

Maintained a 95% customer satisfaction rate while offering first-line assistance via phone, email, and live chat. fixed technical problems with accounts, apps, and connectivity. CRM programs like Zendesk and Salesforce escalated complicated cases with thorough notes, increasing the effectiveness of resolution and assisting with the onboarding of new agents.

https://www.anadolu.edu.tr/

https://www.deu.edu.tr/