Oktay Pomak

Infrastructure Scaling: Orchestrated the technical restructuring of marketing feed exports for 70,000+ products, resolving scalability bottlenecks to enable dynamic, error-free ad campaigns. CRM & CX Architecture: Built the CRM ecosystem from scratch using CleverTap and engineered IVR/search flows that reduced support tickets and "zero-result" queries. Process Automation: Implemented a custom script connecting product data to Canva for bulk-content creation, drastically reducing asset production time.

Program Leadership: Directed the end-to-end lifecycle of the EU Awards for Investigative Journalism, managing the critical path from applicant outreach to final adjudication. Stakeholder Management: Acted as the primary strategic liaison between international juries, EU delegates, and applicants, ensuring rigorous process integrity.

Operational Efficiency: Migrated legacy workflows to Monday.com and integrated live travel data, enabling a 40% reduced staff to successfully manage logistics for 300+ guests with 90% satisfaction. Strategic Analysis: Audited 4 years of historical data to provide leadership with actionable insights on user behavior and budget efficiencies.

Workflow Architecture: Reengineered internal agency processes via Monday.com, creating a unified ecosystem synchronizing creative and technical teams. BI Pipeline Engineering: Automated the reporting infrastructure by connecting advertising channels via Funnel.io to Looker Studio, replacing manual data entry with real-time performance dashboards for clients. Client Digitalization: Designed and deployed automated operating systems for clients, removing manual redundancies and enabling autonomous performance.