Dr. Olga Radziuk

As Tribe Lead for the Customer Contact Platform, I co-lead this role with a colleague from customer service, overseeing the strategic direction, governance, and performance of our integrated customer contact ecosystem. Together, we manage a cross-functional tribe that brings together technology and customer service teams to drive efficient, customer-centric operations.

As a Venture Architect, I was driving the identification and development of strategic opportunities across various industries (healthcare, e-mobility, real estate, smart building, industrial IoT, education, construction). Leveraging my expertise in market analysis and ideation, I led cross-functional teams through the entire lifecycle of projects. This involved collaborating closely with stakeholders, conducting in-depth research, and shaping innovative solutions from concept to successful execution.

As a Digital Transformation Expert at Zeppelin, I was instrumental in reshaping business landscape by developing and executing digital strategies that drove innovation and growth. I crafted transformative roadmaps and worked closely with our core business units to align them with the digital vision. Additionally, I led the development and implementation of real-time reporting dashboards, fostering a data-driven culture and enabling our C-level executives to make informed decisions.

As CPO & Co-Founder at Innovative Didaktik, I spearheaded growth by identifying market opportunities for an innovative educational product, crafting strategic growth plans, and leading a dynamic team of product experts. I closely monitored KPIs to ensure our product development aligned with our overarching strategies, driving innovative solutions and business expansion.

My primary focus was on marketing consulting, where I planned and monitored budgets, executed effective online campaigns, and provided valuable insights to clients. My expertise in marketing strategies contributed significantly to expanding our client base and enhancing our business operations.

PhD thesis: “Environmental policy of Russian industrial companies as an indicator of social development” Grade achieved: Summa cum laude

Grade achieved: 1,5