Patrick Miotke

- Defining, developing and aligning global process performance / productivity KPIs - Driving process performance optimization and improving customer satisfaction - Identifying process improvement potentials withing existing organizational set-up - Empowering and facilitating global best practice sharing - Managing global business support requests in collaboration with the IT department - Leading and mentoring students during their work assignments within the department

Final Thesis: Reduction of Emissions in the Shipping Industry (IMO2020) - Impact of the new Fuel Regulation on the Purchasing Strategy of Hapag-Lloyd AG in the year 2020 • Supply Chain Management • Project Management • Monitoring and analyzing the performance of heavy fuel oil suppliers & ship fleet • Monitoring and analyzing heavy fuel oil market Indexes • Forecasting heavy fuel oil costs • Comparing market prize • Contract management • Shiptech (Fuel management software) • SAP

• Supported the team at different projects within Procure-to-Pay processes • Main project: Continuous improvement of implementation processes and adjustments of structures with the aim of a sustainable implementation of a CRM Software into the Procure-to-Pay process • Supported the team in daily business tasks

• Improvement of administrative processes of the Customer-Services department • Collect data's for preparation of monthly and quarterly KPI reports • Assist, improve and analyze KPI reports • Align and assist in monthly and quarterly dealer meetings • Creation of presentations for managers and preparation of manager meetings

Bestandsplanung, Wareineingangskontrolle, Qualitätskontrolle, Kundenwunschanalyse, Arbeitsprozesse optimieren

• Planned orders of engines and tools and arranged relevant service alignments with companies • Compiled loading and unloading plans by integrating key figures of ships • Controlled loading and unloading processes • Dealt with customer papers and arranged authorizations for special freights • Prepared reconstruction works by recording and classifying damages, organizing meetings with different ship yards and determining deadlines together with each ship’s crew

Cologne University of Applied Sciences is the biggest technical college and belongs to the top colleges for economics in Germany. Majors: Process Optimization (Lean Management), Logistics