Pavel Svingal

Managing e-Support customer care web based support/applications from envisioning to deployment and focusing on NPS, TCO and CE Deployed web based Applications: - "Order Status" in EMEA - Mobile "Order Status" application for US customers - Chat in Italy for Public and Large Enterprise Customers

Implemented Whole Unit Dispatch 4 hour service option for United Kingdom, what generated $207k savings • Invented and set new service in EMEA region – 24x7 BYN with $4k savings • Successfully established service incident data records process for multiple parts replacements, what delivered $86k annualized cost avoidance savings

EMEA Site consolidation projects, reducing Dell costs at improving performance for Public and Large Enterprise Relationship Business Operations teams (FY11 - $325k, FY12 – $783k net savings achieved) • Business Continuity Recovery plans coordination • Global process engineer at merge & acquisition of companies with Dell • Best Value Solution support of team set-up in EMEA

• Managed various EMEA quality projects for Enterprise & Client products • Developed BPI project - Automated call logging process for multiple replacements – with cost savings of $73k in Central European Region • Supported Spare Parts Master Database team in resolving issues and set process for Technical Support teams to easily access and up-date the database

• Supported Central European region at all high pandemic service Quality issues or improvement initiatives • Centralized project documentation for Proactive replacement projects in Central European region • Set-up of automated reporting • Managing projects within budget at highest customer satisfaction

• Successfully implemented ISO 9001 in the organization and got Internal auditor certification • Managed projects for most food processing companies in Slovakia as Mecom, Figaro, Tauris, Hyza as well as couple ice skating stadiums and breweries as Heineken, Topvar • Worked as project engineer – designed cooling technology for reconstruction in company Tauris