Pia Mertens

- Act as strategic HR Business Partner for German retail locations - Partner closely with store and regional leaders on strategic and operational HR matters - Collaborate with global and regional HR teams - Drive core HR processes such as performance management and talent development - Promote employee engagement, retention, and wellbeing - Foster a motivating, people-centered culture across all retail locations - Support change management & organizational development initiatives

- Executed the full HR lifecycle for 350+ employees - Advised managers on all labor law and strategic HR topics - Drove recruitment operations - Negotiated and coordinated with the works council on personnel topics - Delivered monthly HR forecasting and strategic reporting to global HQ in Madrid - Optimizing HR processes and fostering cross-functional collaboration

- Managed HR operations for ~250 employees across 16 locations - Primary HR contact for managers and business leaders on labor law and personnel strategy - Optimized digital HR systems and implemented streamlined personnel processes - Drove recruitment process - Led administrative and financial processes including pre-payroll, dunning, and reporting - Supervision and coaching of trainees - Implementation of a time and attendance Software

- Led the rental division for premium camper vans, reporting directly to the general manager - Managed end-to-end rental operations incl. scheduling, contracts, customer care, and logistics - Supported both sales and service leadership in process coordination - Took ownership of administrative and financial tasks incl. billing, warranty processing, and supplier communication - Built long-term customer relationships through personal and professional service

Human Resources