R. Max Behesht

Unforgettable Service Experiences make the world a more enjoyable place. Using Service as a Tool for Excellence, The R.M.B. Group Seminars, and Keynote Speaking Topics, presented by R. Max Behesht, offer Professionals, Teams, and entire Businesses powerful tools to impact Employee as well as Customer Experience. The Servicizer Seminars cover a range of languages (EN, DE, FR, ES, SE, and more), cultures and regions, and a diverse range of industries: www.rmbgroup.ch www.theservicizer.com (Blog)

- Services; Start-Ups, Business Development, Sales Operations and Customer Care Excellence

Sales Manager Personal Protection (PPE), Nordics, (Ind., Emergency Response, Military), (2013) 2013 results; Revenue +20%, Volume +26% Managing Distributor & end-user relations (B2B & B2C) Business Manager Intermediates, Portfolio Manager Kevlar® & Nomex®, (2010-2013) Successfully managing 50 Accounts including 5 Key Accounts CRM; (Salesforce.com/NPS) Subject Matter Expert SME, EMEA Sales Org. Implementing new Lead Management Process Segments; General Industrial, Automotive, Nonwovens

- B2B Sales to Cash & Customer Services of assigned Kevlar®, and Nomex® portfolios - Business Segments; 2008-2009: Life Protection, FOC, 2010: Filtration, Automotive, Mass Transp. - Over 50 % increase in Sales Volume while meeting Cash Targets (~30 active accounts) - Actively engaged in the market introduction of Kevlar® XPTM in Life Protection - Coordinating and improving Inter-Company Global Exports & Logistics - Advisory involvement in the negotiations for new Luxembourg warehouse set-up

- Cash Management; managing & allocating the cash in-flow of US-market clients - Coordinating implementation of ACH-payments between internal and external customers - Providing cross-functional training to the EU team, implementing new standardizing procedures - Proven improvement of communication and relationship between the team and customers - Delivering all-time low Cash-Research figures, while developing overall Contact Center expertise

Regional Manager, Operating Season of 2004, Bournemouth UK - Responsible for all operations including Finance in Bournemouth, with 800 STS-students
- Coordinating over 50 employees, while recruiting tutors and activity managers for the operations Sales Representative & Supervising Leader, (2002-2004)
- UK & Malta Country Manager, Malta, Operating Seasons of 2000 & 2001
- Overall responsibility of staff (80+), partners, suppliers, and over 2000 students

- Bachelor Thesis research, language courses

- BA-courses, such as Product Management, and Management Consulting

Majoring in: Finance, Organizational Management, and Japanese