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Radhika Radhakrishnan

Angestellt, Associate Director, pbb Deutsche Pfandbriefbank AG
Munich, Deutschland

Fähigkeiten und Kenntnisse

Leadership
Process Management
Organisation
Operating model
Operational Excellence
Process Optimization
Automating processes
Process mining
Change Management
Management
Quality Assurance
Release Management
Incident Management
Training
Tool Management
Best practices
Key Business metrics
Key Operation metrics
Key Performance Indicators
Altassian Confluence
Altassian JIra
Team Foundation Server
Microsoft SharePoint
System Development Life Cycle (SDLC)
ITIL Foundation
ITSM
ServiceNow
Remedy
Slack
Asana
Customer Relationship Management (CRM)
MS Dynamics CRM
Salesforce CRM
E-learning
Prozesse

Werdegang

Berufserfahrung von Radhika Radhakrishnan

  • Bis heute 2 Jahre und 2 Monate, seit Apr. 2023

    Associate Director

    pbb Deutsche Pfandbriefbank AG

  • Bis heute 6 Jahre und 5 Monate, seit Jan. 2019

    Vice President - Operational Excellence

    Wirecard Technologies

    Leading the Operational Excellence division throughout the EMEA, Americas and APAC regions. Responsible for driving the implementation of the global target operating model comprising of the e2e customer and support lifecycle journey. Offering services related to business process management, continous process improvements, process mining, robotic process automation, PMO, digital knowledge academy, enterprise platform implementations and compliance/regulation (GDPR).

  • 1 Jahr und 9 Monate, Jan. 2021 - Sep. 2022

    Associate Director

    Wayfair
  • 6 Monate, Juli 2018 - Dez. 2018

    Head of Governance - Issuing

    Wirecard Issuing Technologies

    Led division wide global governance for functions including processes, tools, vendor management, risk and PMO.

  • 4 Jahre und 6 Monate, Jan. 2014 - Juni 2018

    Principal Process Engineer

    Wirecard Technologies

    Led division wide global governance for functions including processes, tools, vendor management, risk and PMO.

  • 7 Monate, Juni 2013 - Dez. 2013

    Project Manager

    Wirecard AG
  • 3 Jahre und 4 Monate, Juli 2009 - Okt. 2012

    Program Manager

    Microsoft Deutschland GmbH

    Delivered agile sprint/release cycles for the fiscal year in line with the business strategy and product deliverables for the MS OSD unit Europe. Instrumental in maintaining the build, configuration, tool and change/release processes.

  • 1 Jahr und 11 Monate, Sep. 2007 - Juli 2009

    Test Lead

    Ciao Gmbh

    Managed the Quality assurance team to cover the ongoing testing of the business application, instrumental in improving the automation test coverage, test environments and tools .

  • 6 Jahre und 6 Monate, Apr. 2001 - Sep. 2007

    Senior Technical Associate

    Tech Mahindra Ltd -British Telecom,UK

    Managed pre and post-sales support, client relationships, off shore development coordination, on-site testing, training for the Siebel CRM project to the local British Telecom enterprises.

  • ---

    None

Ausbildung von Radhika Radhakrishnan

  • 1 Jahr und 7 Monate, Jan. 2005 - Juli 2006

    Software Engineering

    University City London

    Masters Module in Software Engineering

  • University of the City of London,Mumbai University-India

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Gut

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