Rajai Wakileh

Strategy & Performance Management 1. Strategy & Planning 2. Financial Planning & Budgeting 3. Organizational Performance Management 4. Policy Review & Advice Operations and Process Improvement 1. Operations Management 2. Business Process Improvement 3. Supply Chain Management Project & Change Management 1. Project Planning and Management 2. Change & Strategic Communications 3. Financial Perspective

Product Management: - Formulate and drive the product roadmap and strategy, within the context of IT Strategy as a whole; - Generate new ideas / requirements from internal users, customers, domain and market experts, and competing products; - Conduct SWOT and Competitive Analyses of the products; and - Support the sales function by developing presentations, demonstrations, and various necessary collateral to enable the team to sell the product successfully.

defining critical success factors and deliverables of the project and monitoring them; overseeing the project execution activities by frequent monitor and control exercises on time, cost, scope and customer satisfaction‎; conducting Risk Identification, Risk Analyses, and Response Planning & Monitoring; identifying quality objectives and monitoring them by preparing benchmark metrics in coordination with QC team; conducting periodic project reviews and providing reports to various project stakeholders.

- Performing project initiating, planning and closing activities - Defining critical success factors and deliverables of the project and monitoring them - Overseeing the project execution activities by frequent monitor and control exercises on time, cost, scope and customer satisfaction‎ - Conducting Risk Identification, Risk Analysis, and Response Planning

- Led a team of seven that specialised in developing and customising Web Enabled Document Management and Archiving Systems - Reviewed team’s daily tasks and activities and managed all problem resolutions - Managed client relationships and expectations through timely deliverable and reports - Prepared Project Management documentation such as Charter, Schedule and WBS - Selectively recruited web developers, quality assurance associates and graphic designers - Developed performance appraisals

- Pro-actively led a team of six web developers and one quality control associate - Interviewed, recruited and selected professional, technical candidates - Developed a customised web application process that decreased task-implementation time by 60% while enhanced quality and work performance by 30% - Reviewed system design/architecture to identify risks and requirements’ inconsistencies - Set up programming standards, & reviewed code to ensure quality and compliance with standards, templates & procedres

-Established the Web Development department - Built and led a team of five developers and one quality control associate - Conducted one-on-one training sessions as well as internal training lectures - Assigned and managed team members’ daily activities - Set coding standards and programming templates for entire department - Guaranteed fully-compliant, client deliverables - Worked as a C# web developer, GUI/web designer and graphic designer