Ralf Wittenberger

Gründer / Inhaber - Crew Shuttle Service - Bodentransport von Flugzeugbesatzungen - diverse sonstige Personenbeförderung im B2B Bereich

Salesforce Administrator o Salesforce Sales Cloud/ Service Cloud o JustON - Setting and maintaining of dashboards in Salesforce - Simplification of Salesforce Processes - Setting and maintaining of new and existing User/Profiles/Roles - Migration from external tools to Salesforce - Maintaining and Creation of Flows - Solution Design

- Implementation of Salesforce - Setting and maintaining of dashboards in Salesforce - Simplification of Salesforce Processes - Setting and maintaining of new and existing User/Profiles/Roles - Migration from external tools to Salesforce - Training of new employees in Salesforce - Business Communication between Stakeholders - Solution Design

Teamleader Salesforce Administration, Architecture & Development - Implementation o Salesforce Sales Cloud/ Service Cloud o Field Service Lightning Package o Marketing Cloud o Ticket System for inhouse Support o SAGE Financials o JustON o Knowledge Base - Switch from Salesforce Classic to Lightning Console - WorkFlows, Processes, Triggers, Classes, Flow Designer - Setup of Communities - Maintainance of Placetel / Lessonly /Natterbox

- Implementation o Salesforce Sales Cloud/ Service Cloud o Field Service Lightning Package o Marketing Cloud o Ticket System for inhouse Support o SAGE Financials o JustON o Knowledge Base - Migration from Podio to Salesforce - Switch from Salesforce Classic to Lightning Console - WorkFlows, Processes, Triggers, Classes, Flow Designer - Switch from FSL CKSW to Standard Salesforce Field Service Lightning Package FSL - Setup of Communities - Maintainance of Placetel / Lessonly /Natterbox

04/15 - 05/16 Fulltime 06/16 - 05/18 Freelancer - Salesforce Administration - Setting and maintaining of dashboards in Salesforce - Simplification of Salesforce Processes - Setting and maintaining of new and existing User/Profiles/Roles - Change Request Management for any Salesforce Changes - Setting and maintaining of Salesforce connected Apps and their mapping (form assembly, MapAnything, SmartFocus etc) - Development: Apex Triggers (20) and Apex Classes (3)

- Implementation Salesforce Sales Cloud - Ticket System for inhouse Support - Knowledge Base - Switch from Salesforce Classic to Lightning Console - WorkFlows, Processes, Triggers, Classes, Flow Designer

- Implementation Salesforce Sales Cloud (Non Profit Org) - Ticket System for inhouse Support - WorkFlows, Processes, Triggers, Classes, Flow Designer

04/14 - 03/15 fulltime 04/15 - 08/17 Freelancer - Salesforce Administration - Setting and maintaining of dashboards in Salesforce - Lead Management - Simplification of Salesforce Processes - internal Salesforce Coaching & Workshops - Development: Apex Triggers (8) and Apex Classes (2)

- Setting up controlling processes - Debit & Credit Collections - IT-Administration - Liquidiy planning and controlling - Sales Team Assistant - Fleet Management - Salaries - Integration Salesforce - Salesforce Administration - Setting and maintaining of dashboards in Salesforce - Salesforce für Outlook Integration

creating monthly report, ad hoc reporting, cost center reporting, investment / budget controlling, AR Reporting, Microsoft Navision, Excel, Outlook, Projektcontrolling, Assistant Team Leader

- Finance / Accounting Assistant - checking, printing and sending out invoices - defining disputes - contacting customers for outstanding balances - extracting Data for weekly AR reporting from SAP and Business Intelligence to Excel - setting up weekly AR Reporting - joined a Project for self running reports within the Agency

- Fuhrparkverwaltung - Finance administration - Sales administration

I started as debit account owner in the Eastern Europe, Middle East, Africa, Israel and Turkey part of GE Ultrasound, which means, taking care of open accounts, calling/mailing customer to clarify any disputes, setting up payment plans etc. I was responsible for the Anti Money Laundering process. Extracting Data for weekly AR Reporting, setting up AR Reporting. Working with AS 400, Oracle, Cognos, Business Intelligence/Objects, Excel, Outlook

controlling and entering energy trades, customer contacts, maintaining excel files