Matt Kadas
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Matt Kadas
• Work with Cisco Account Managers, Partners, and my European counterparts to consult, install and configure Bucher + Suter Contact Center integration technologies to cover the Americas and internationally. • Assist with pre-sales discovery and analysis • In-depth knowledge of Salesforce, SAP, MS Dynamics 365/USD, Oracle Service Cloud, Siebel, or ServiceNOW CRM’s in order to establish voice integration with Cisco Call Center technologies. • Heavy usage of web interfaces and API’s
- 4 years and 8 months, Jan 2010 - Aug 2014
Integration Engineer
Virtual Hold Technology
• Deployed CTI-based callback solutions on Avaya, Cisco, Genesys, Nortel, and Aspect platforms using a mix of TDM, SIP, and VXML applications. • Coordinated and executed technical projects to drive on-time delivery and revenue recognition. • Perform in-depth log analysis and provide root cause analysis • Lead technical discovery discussions for deployment and integration planning.
- 1 year and 6 months, Aug 2008 - Jan 2010
Support Engineer
Virtual Hold Technology
• Perform first line technical support for installed client base and partners. • Maintain ownership of technical service requests and coordinate timely delivery of information and resolution to clients. • Participate in on-call rotation for 24x7x365 engineering desk.
Ausbildung von Matt Kadas
- 4 years and 1 month, Aug 2001 - Aug 2005
Information Systems and Management
Kent State University
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.