Ramona Weiß

* Leading a Team of up to 6 Reservation Agents and Apprentices * Rate Loading, creating Booking Links * Department's Trainer * Creating Vision Reports * Closing and Opening Availability when needed * Reservations by phone, fax and mail directly through Guests or Travel Agents * Reservations done through other departments of the Hotel * Consulting guests in room categories, their location and features * Upselling * Complaint Handling on phone, fax and mail * LQA & IFH Standards on calls

* Reservations by phone, fax and mail directly through Guests or Travel Agents * Reservations done through other departments of the Hotel * Consulting guests in room categories, their location and features * Complaint Handling on phone, fax and mail * LQA Standards on calls * IFH Standards on calls * Supporting and working together with a big team * Rate loading * Department’s Trainer

* Check In and Out of arriving and departing guests * Preparation of invoices * Guest Relation Handling * Complaint Handling * Shift Handling * Cashiering

* Check In and Out of arriving and departing guests * Cashier Handling * Shift Leading * Training of other Trainees * Cross-Selling to other Fleming's Hotels in Vienna * Guest Relation Handling * Complaint Handling * Concierge Works (Restaurant and Event Reservation and Recommendation)

Trainee in several departments: * Front Office * Reservations * Sales & Marketing * Food & Beverage Sales * Revenue Management

* Bachelor Thesis: Working Hours Act and Minimum Wage Laws: How it has changed the Hotel and Restaurant Sector * Theoretical and practical knowledge on Tourism and Hospitality Management * Projects based on real life companies