Richard Volle 沃诺

Responsible for directing all aspects of national retail operations for the country's most respected distributor in Vietnam Direct report 9 stores managers (USD $ 710 millions in sales in 2009). Project owner for all new stores openings with Construction, Marketing, Purchasing and Operation department as direct responsibility. New store openings: 4 stores opening in 2010 (9,000 m2 each), with USD $65 millions sales expectation per store. CAPEX: USD $9 millions per store

Flagship store/Head Office store. Biggest Retail & Wholesaler Store in Vietnam. • Achievements - Business development (LFL): 101 millions $ sales in 2008, + 21 % LFL, Average invoice + 16.8 %, Frequency + 7.6%. • Achievements - Marketing/Customers (LFL): Increase significantly Store Customers Portfolio Average invoice + 16.8 %, Frequency + 7.6% Buying Customers (1 year) 82.7 %, (1 month) + 38.4 %

• Achievements - Business development (LFL): Sales + 30.50 %, Average invoice + 32.65 %, Cost - 12.7 % • Achievements - Marketing/Customers (LFL): Buying Customers (1 year) + 20.7 %, (6 month) + 21.2 %

• Achievements - Business development (LFL): 55 millions $ Sales (+ 25.5 %), Average invoice + 12 %, Cost - 8.5 %

Responsibility: National Store Operations and Marketing • Achievements - Business development (LFL): Sales + 50.5 %, Inventory – 43 %, Rotation + 263 %, Shrinkage – 2.6 %, FTE - 5.5 %, Average invoice + 15 %, Frequency + 55.7 %, Buying Customers (1 year) + 8.8 % • Achievements - Marketing/Customers: Marketing Strategy: Creation & Implementation (Customers Consultants/Call Center) Metro Mail (leaflets): New concept, new design (2004: 30.4% share)

Work as a support for all Metro countries thought House of Training program (internal international training center). Train Metro International managers to archive the company targets. Participate to 2 Asia countries opening.