Richard Weber

• Used critical thinking to break down problems, evaluate solutions and make decisions. • Completed all paperwork, recognising any discrepancies and addressing them in a timely fashion. • Led projects and analyzed data to identify opportunities for improvement.

• Provided support for CEO and sales team in managing operation work flow. • Answered inquiries concerning standardised policies, procedures and regulations.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Created plans and communicated deadlines to ensure projects were completed on time. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Supervised, trained and mentored team to consistently exceed productivity targets. • Automating the working process.

• Trained employees on new procedures and requirements. • Created and implemented strategies for improving operational efficiency and accuracy. • Introduced team contests and goals to enhance productivity and morale • Lead quality assurance initiatives and revamped utilisation of work time to increase profits. • Identified problems and proposed solutions to management team. • Reviewed documentation such as invoices and delivering paperwork for accuracy and compliance.