Robert Allen IV

Train and motivate new staff members. Manage the booking and billing of guest reservations. Check guests in and out of their rooms. Review daily reports. Handle multiple telephone line. Maintain a cash drawer, handle all guests’ complaints in a timely and professional manner. Render personalized services for VIP customers and event attendees. Liaise with our housekeeping, engineering, and management team to ensure clean, and functional property to accommodate needs of all visitors.

Ran the hourly operations of the store while delegating specific tasks and positions to associates to ensure most productive day. Personally handled all money, and exemplified professionalism and genuine customer service.

Proficient in all positions in Front and Back of House. Solely assigned the task of changing the oil and fryers daily to ensure proper health codes are followed and food is cooked to proper standard. Delegated cleaning tasks for employees and oversaw nightly breakdowns. Member of the training team for new hires and employees from other locations franchise locations. Awarded Employee of the Month August 2018

Consistently exercised exceptional customer service while handling carry out, delivery, and online orders for customers, and seating guests upon entry to the Restaurant. Employee recognition March 2019, February 2019

Exemplified great customer service by communicating with guests through order taking and casual conversation. Proficient in all positions. Trained all new employed on cash and drive-thru. Implemented multiple ideas to provide more convenience and functionality for production teams. Tasked with the responsibility of recording midday inventories to prepare the nightshift for a successful change. Awarded Employee of the Month October 2017, March 2018

Designed nightly floor plans for Night shift team (to include servers and hosts). Assigned stations to hosts. Assisted servers, occasionally taking orders and waiting tables for them. Processed online and take-out orders. Exemplified exceptional customer service.

Guided incoming freshman on path to success during college. Planned meetings, goals, and hangouts with mentees attempting to show ways to balance educational and social aspects of life

Supervised events and AV team. Specialized in working soundboard ensuring professional sound quality. Conducted team meetings and represented team during staff meetings. Trained new members of the AV team in the SOPs

Set-up and breakdown equipment for events. Ushered during events. Worked as Front Desk Assistant during summer conferences

Created spreadsheets, emails, and word documents containing various things including speeches and meeting notes. Represented Office of Mayor during city events. Decorated rooms, displays containing memorabilia of Richmond accomplishments. Communicated with constituents about inner city issues

Evaluated applications for Chamber’s youth business leader program; grading them and deciding who should be accepted into the program. Conducted meetings with Chamber partners to discuss upcoming plans and events. Attended events as Chamber representative. Updated Chamber partner databases