Robert Erskine

In the capacity of an Account Manager I managed a national contract agreement and mobilised a separate newly awarded contract. Both contracts were based on client premises. Responsibilities: Full P&L accountability and budget planning. Internal and external monthly reporting to clients and line management. Management of all personnel issues. Implementation of policies and procedures in order to achieve contractual SLAs & KPIs, disaster recovery and general business continuity.

Responsible for the provision, maintenance and project management of utilities such as mechanical and electrical (M&E) within the Channel 4 buildings. Disaster recovery/business continuity planning. Budgetary/capital expenditure planning utilising life cycle analysis. To ensure work from service providers adheres to statutory requirements. Managing the environmental impact (e.g. carbon reduction and sustainable materials in refurbishment and construction) of service providers.

Responsible for the delivery of a £1.25m M&E Maintenance Agreement to a high profile client, reporting directly to the Operations Director. The contract comprised of 20 site personnel and 16 sub-contractors covering c270,000 square feet of Office and Transmission Facilities, plus satellite buildings. A PPM regime and reactive response to an agreed Service Level Agreement.