Rohit Arora

ERP, automation and AI advisory (project-based): • ERP, ECM and workflow-automation advice for SMEs: process definition, requirements, tool selection • Workshops and learning programmes on generative AI tools and AI-assisted automation; advice on AI tool selection and chatbots • On-premise-to-cloud data migrations for clients

Deployment planning and execution for the UIP insurance platform (policy administration and claims), shared with Raiffeisen incl. RVWeb, within UNIQA's €500M+ IT transformation under DORA: • owned deployment plans across parallel projects; ran deployments to pre-production and production; resolved incidents with 2nd level • four-phase release and deployment automation (Jira, Jenkins, Splunk, Power Apps) • KPI reporting in Power BI; member of the AI governance team

Sparring partner to Marketing, Sales, System Operations and Sales Enablement: • mapped the end-to-end customer journey across all growth departments and redesigned core processes and data • built an AI-assisted reporting tool on an open-source AI model in an Azure environment that generates SQL for Zoho Analytics • designed the Sales Partner Portal (workflows, self-service modules, permissions)

• Negotiated the ServiceNow partnership; designed and delivered ServiceNow applications and a knowledge base, integrated with an external client portal via API • Led requirements engineering, process definition, costing and resource planning for a real-estate client's custom ERP and API platform • Launched the company's online portal

• Built financial planning, controlling and forecasting, incl. a forensic clean-up of the accounts; secured grants, investor funding and bank facilities; the agency grew past €1M annual revenue • Implemented a SaaS ERP and CRM suite (Zoho), digitised company documents and automated the chain from marketing to invoice, cutting manual work by around 40%

• Business and customer development; growth consulting for management and external clients • Delivered digital platform and production projects for clients including Bank Austria and ÖBB, leading developers, solution architects and project managers • Prepared the investment portfolio, bank facilities and government grant applications

Market research, go-to-market models, investor portfolios and 3- and 5-year business plans for start-ups and SMEs.

• Ran client implementations end to end, from discovery to post-implementation support, with budget and resource responsibility: SAP, Oracle, NetSuite, Microsoft Dynamics and Workday; migrated existing ERP systems to AWS, Azure and Google Cloud • Led 30 internal and up to 40 external staff; pricing models and delivery frameworks with sales • P&L across multiple business units; around 400% growth over nine years; 2018 audit, valuation and investor reporting

Data lead for the global rollout of a custom shipping ERP, SAP, Microsoft Dynamics and Salesforce across 65 countries (around USD 20M): • designed the data and solution architecture; owned data design, migration, testing and integrity • built the central data warehouse and reporting for finance and operations • led 165+ staff of an external software partner across regional rollouts; early risk identification and phased recovery plans • member of the vendor selection committee

Channel partners, pricing and market positioning: • market research, product offerings, bundle offers and channel distribution • budgeting and planning for the retail marketing department • events, road shows and promotions

Career start with C++ development and interfaces: • migrated the Regional Parts Distribution Centre (Middle East) from mainframe (SPICS) to SAP • IT logistics operations of the distribution centre; database migration, custom applications and API development • Six Sigma project methodology