Rohit Arora

Devising and establishing company's quality procedures, standards and specifications · Ensure a common implementation of the Change Management Framework. · Applying a structured methodology and leading change management activities · To be in charge of Change Advisory Board moderation, Change Governance, Change Control · Responsible for coordination across all functions, including required training and communication.

Devising and establishing company's quality procedures, standards and specifications · Ensure a common implementation of the Change Management Framework. · Applying a structured methodology and leading change management activities · To be in charge of Change Advisory Board moderation, Change Governance, Change Control · Responsible for coordination across all functions, including required training and communication.

· Own the global Incident Management process · Provide leadership and drive the efficiency and effectiveness of the process · Monitor the effectiveness of incident management and make recommendations for improvement · Set-up interfaces with Problem, Change, Configuration and Release Management · Ensure provision of incidents to Problem Management · Ensure the corporation is aware of the current Incident process and all teams follow it for every incident

Understanding the existing environment and taking the handover for the HCL's responsibility. AS IS Transition for HP Service Manager, HP Asset Center, Triple-D (In-house Inventory Application) covering the development & administration activities. Knowledge Acquisition via interaction b/w Customer & HCL SME. Involved in Presentations by setting up the customer's expectations. Knowledge Transfer to Steady State Team upon completion of KA. Working with the Steady State team & Customer during parallel run.

I as a part of this engagement, provide the remote monitoring and support, implementation for the RMS environment of HP Open view suite of products and Photo Center applications from its Operations Management Center (OMC). Ensuring the availability & health of the following HP software modules that form part of the RMS suite • HP NNM • HP Open View Operations – Windows (OVO-W) • HP Service Desk • HP Enterprise Discovery • BEA Portal • HP Service Manager • HP Operations Manager • HP Asset Manager

Mechanical Engineering