Rosely Medina

• Efficiently manages accounts receivable (A/R) and accounts payable (A/P), ensuring timely transactions. • Conducts bank statement bookings and reconciles accounts. • Facilitates yearly and monthly closure processes. • Develops reports for money collection • Payroll and Orders payments.

• Expertly managed B2B customer interactions, including order processing, inquiries, and resolution of complaints, delivering consistent, high-quality service. • Demonstrated multilingual proficiency in English, German, and Spanish for effective written and telephonic communication, ensuring customer satisfaction across diverse markets.

• Maintaining customer database across platforms (Salesforce, SAP, CRM); handling replacement deliveries and refunding postage costs via SAP. • Processing complaints and coordinating solutions. • Managing returns in SAP. • Investigating and preventing fraud, including blacklist management. • Collaborating with departments like Customer Repair Service, Accounting, Retail, Returns, Warehouse, and Logistics.

• Independently inspect returned items for quality and quantity, classify defects as free or fee-based (under warranty or not), and coordinate goods transfers to various stock points; • Managing stock transfers and booking credit notes for B2C returns; • Generate and analyze returns reports categorizing items by material, source, and defect for comprehensive assessment.

• Analysing, monitoring and replying customer complaints; • Initiation of litigation and expertise in cargo insurance; • Identifying and implementing measures to optimise processes and correct blocking issues in the chain; • Building up and presenting KPI Reports.