Emily Lin

1. Managed end-to-end order processing from order confirmation to delivery for European customers. 2. Coordinated between international clients and production teams to ensure smooth order execution. 3. Monitored order status, delivery schedules, and ensured on-time shipment. 4. Coordinated international shipping and export documentation (e.g., invoices, packing lists) with logistics partners and forwarders. 5. Worked with ERP systems for order processing and tracking.

1. Handled order management and coordination for key accounts, including Williams-Sonoma. 2. Ensured on-time delivery performance (up to 99%) through close coordination with production, logistics, and accounting. 3. Coordinated order processing for over 150 SKUs, including scheduling, tracking, and documentation. 4. Managed procurement planning and forecast alignment based on customer demand. 5. Improved complaint handling processes and reduced response time by 35%.

1. Coordinated order processing and delivery schedules for European key accounts. 2. Managed communication between customers and internal teams regarding orders, specifications, and delivery requirements. 3. Supported contract and delivery coordination to ensure compliance with agreed terms. 4. Organized customer visits, audits, and coordination with production departments. 5. Supported sales activities while ensuring accurate and efficient order handling processes.